Blank page when submitting a ticket

shiznatix · **Blank page when submitting a ticket -** 06-03-2008, 11:07 AM

Whenever someone tries to submit a ticket, they click "submit" and then it just throws them to a blank page. The ticket is submitted and all goes well with that but the page that should be like a "your ticket was submitted" does not exist, it just is a blank page. The file that shows the blank page is index.php but I can't edit any files to do any debugging so I was wondering if there is something that would be causing this that I can fix. I followed all of the installation instructions and had no problems except for not having mbstring installed but I don't see how mbstring would cause this problem.

craigbrass · 06-03-2008, 11:15 AM

Is this on a new install or have you recently upgraded? Have you tried reuploading all files in Binary mode? Have you tried reverting all templates?

supportskins · 06-03-2008, 11:49 AM

And make sure your PHP installation meets all software requirements.

shiznatix · 01:37 PM

It is a fresh install so it has never actually worked yet. I reuploaded everything, same problem. Yes, binary mode. the only thing that I don't have is the mbstring extension. That was the only error that I was given but I don't see how any of this would break a quick redirect to another page. Seriously, this is probably just a header() call to the new location, no big deal. If I could view the source I am sure I could fix it myself but that is not possible obviously.

craigbrass · 06-03-2008, 01:44 PM

Sounds like an MBString Not Present issue then. Can you create a PHP Info file (Creating a phpinfo() page) and link to it here please so we can take a look?

shiznatix · 06-03-2008, 01:51 PM

http://tallinn1.rakeback.com/info.php

craigbrass · 06-03-2008, 02:08 PM

That isn't loading for me.

shiznatix · 06-03-2008, 02:47 PM

Strange. Ok try here: phpinfo() yes it is a different server but I copy/pasted the HTML from the original server (tallinn1) so it is an accurate display of what is on tallinn1

**Jamie Edwards** · 06-03-2008, 03:02 PM

Hi there,

PHP needs to be installed with mbstring support; this is a requirement of SupportSuite, and the blank pages issue is a typical symptom of not having it installed.

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craigbrass Offline Senior Member Posts: 4,955 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-03-2008, 11:15 AM Is this on a new install or have you recently upgraded? Have you tried reuploading all files in Binary mode? Have you tried reverting all templates? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	06-03-2008, 11:49 AM And make sure your PHP installation meets all software requirements. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 4,955 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-03-2008, 01:44 PM Sounds like an MBString Not Present issue then. Can you create a PHP Info file (Creating a phpinfo() page) and link to it here please so we can take a look? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

shiznatix Offline New Member Posts: 12 Join Date: Mar 2008 Owned License	06-03-2008, 01:51 PM http://tallinn1.rakeback.com/info.php

craigbrass Offline Senior Member Posts: 4,955 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	06-03-2008, 02:08 PM That isn't loading for me. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

shiznatix Offline New Member Posts: 12 Join Date: Mar 2008 Owned License	06-03-2008, 02:47 PM Strange. Ok try here: phpinfo() yes it is a different server but I copy/pasted the HTML from the original server (tallinn1) so it is an accurate display of what is on tallinn1