Blocking emails

[essolinux]

Hi All,

Some of our users have figured out the email address that our Support Suite is using to email replies, etc.
So, instead of going into Support Suite to submit the ticket, they just send an email to that address and that creates a ticket.
We really do not want them to do it that way, they should login into their account and submit the ticket.
Is there any way to disable the users from doing that?

Thanks.

Esso

[craigbrass]

There is a way to say that only registered users can submit tickets but no way to say only replies can come through yet. I think they are planning it for V4.

[essolinux]

Ok,

Thanks.

[Joking]

Unless you want replies to be able to add to an existing ticket, the from address doesn't actually need to exist...

[BigDawgRob]

Hi Esso,

To clarify if you want:

Only pre-registered client users to use the system:
Set the mail queue value 'Registration Required?' to Yes

Prevent client users raising tickets by e-mail but CAN reply to existing tickets:
Create a new e-mail rule where the criteria is 'Is Reply' = False

Prevent client users raising or replying to ticket by e-mail:
Create a new e-mail rule where the criteria is 'Is Staff Reply' = False

This should cover most circumstances. Let us know if you want any guidance.

HTH

Rob