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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 8 Join Date: Aug 2006 | Blocking non-logged in Users from submitting tickets -
31-08-2006, 06:06 AM
Is there a way that I could force users to login before submitting tickets/reading the knowledge base/troubleshooter/ertc...? I noticed that without logging in, you can click on submit ticket and then the wizard takes you through the steps but I would not this blocked. Jayishmaka |
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(#2)
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| Senior Member  Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India |
31-08-2006, 07:43 AM
You can do this by changing the Guest User Group permission disallowing them to create tickets or view knowledgebase module. You can set it under: Staff CP > Users > Manage Users Groups > Guest > Click on it to set permissions Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 8 Join Date: Aug 2006 |
31-08-2006, 03:42 PM
Thanks.... That worked. |
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| blocking, nonlogged, submitting, tickets |
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