Break Lines

[Siora]

I'm having problems setting up my breaklines. This is my code:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2">------ Please reply above this line ------<{$contentshtml}><BR /><BR />
<{if $settings[t_enhistory] == 1}>
<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[tickethistory]}></legend>
<{foreach key=key value=post from=$postlist}>
<{if $post[ticketpostid] != $ticket[lastpostid]}>
<b><{$post[fullname]}></b> (<{if $post[creator] == "staff"}><{$language[thstaff]}><{elseif $post[creator] == "thirdparty"}><{$language[ththirdparty]}><{elseif $post[creator] == "recipient"}><{$language[threcipient]}><{else}><{$language[thclient]}><{/if}>) <{$language[thpostedon]}> <{$post[date]}>
<hr>
<br>
<{$post[contents]}>

but my email shows up like this:

------ Please reply above this line ------test
Regards,

How do I get the email content to go below the break and add some spacing?

[Jamie Edwards]

Try change:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2">------ Please reply above this line ------<{$contentshtml}><BR /><BR />

To:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2">------ Please reply above this line ------<br /><{$contentshtml}><BR /><BR />

[Siora]

No go, the output looks the same.

[Jamie Edwards]

Are you using HTML or Plain Text for viewing the e-mails?

[Siora]

Originally Posted by Jamie Edwards

Are you using HTML or Plain Text for viewing the e-mails?

I tried both, the emails appear the same.

[Jamie Edwards]

Have you tried cleaing your cache/ folder after updating the templates?

[Siora]

How do I do that?

[Siora]

How do I get the break line to appear above the email header when hitting the reply button in outlook?

SioraONE Support [mailto:*******@*******.com]
Sent: Sunday, May 06, 2007 12:34 PM
To: ******@******.com
Subject: [HOME #VTW-497329]: test

------ Please reply above this line ------test
Regards,

This is how the email appears after I hit the reply button. The user typing the reply would be typing above the "sioraone Support" line.

[Jamie Edwards]

Originally Posted by Siora

How do I do that?

You go into your /cache/ folder local to where you have installed SupportSuite and delete all the files in there except index.html.

Originally Posted by Siora

How do I get the break line to appear above the email header when hitting the reply button in outlook?

This is how the email appears after I hit the reply button. The user typing the reply would be typing above the "sioraone Support" line.

You cannot, because it is part of the e-mail body and Outlook places all of the e-mail body below the reply detail headers.

[Siora]

Originally Posted by Jamie Edwards

You go into your /cache/ folder local to where you have installed SupportSuite and delete all the files in there except index.html.


You cannot, because it is part of the e-mail body and Outlook places all of the e-mail body below the reply detail headers.

Okay let me try this out. Thanks Jamie.

[Siora]

I can't find this folder...LOL. Sorry but I'm not the server guy and didn't install the application.

Edit: Its definately a problem because I just restored my template and the breakline still appears even though its not in the template.

[Jamie Edwards]

Hi Siora,

Can you please recap on exactly what you are trying to do here? Are you trying to add your own break line to your e-mail template?

[Siora]

Yes I am trying to add my own break line so that when clients reply to tickets the original message does not get included.

[Siora]

Clearing the cache fixed it. Thanks Jamie.