Can the chat wait message be changed?

[kami]

Hi;

Considering the chat does not work with IE 7 and on Mac platform with Safari and Firefox .. at least with our installation, is there anyway we can change the message so at least the visitor does not wait thinking we are not at our desk?

So far this issue has cost us a few clients that we know of. One client stated that regardless of when I come on the live chat you guys are not there.. how can we trust a company that provides fake support..

At our company the Live Support is becoming an ongoing joke

Regards,
Kami

[Racked Hosting]

Hello Kami,

Change the language phrase for "pleasewaitoperator".

Admin Cp >> languages >> search phrases.

That's it

[kami]

Hi;

Thanks for the suggestion.. Now we have a message that hopefully helps with this issue.

Incredible if you ask me..

thanks again.

Kami

[Racked Hosting]

Originally Posted by kami

Hi;

Thanks for the suggestion.. Now we have a message that hopefully helps with this issue.

Incredible if you ask me..

thanks again.

Kami

I can't deny that completely :P

Btw, have you checked with your host if you can downgrade to PHP4?

[kami]

We are our own host.. we have a data center and support is on its own server. It is using PHP 4 and we have not upgraded to PHP 5 because of issues reported.

As you recall we tested this a while back and reported this on the forum.. have not heard a single word from Kayako anywhere regarding IE 7 issue on this forum. I remember you said you will contact Kayako and talk to them about the issue.. did you manage to get any answers?

Regards,
Kami

[Racked Hosting]

Is this a windows server?

[kami]

Yes.. Windows 2003

Regards,
Kami

[Racked Hosting]

Hmm, just as reported. Most SupportSuite installations on Windows are facing this issue. The developers are working on it.