Can clients filter tickets by status?

David Murphy · **Can clients filter tickets by status? -** 13-03-2008, 02:21 PM

Hello

We've upgrade to SupportSuite v3.11.01 and still cannot see how a client can filter out tickets so they only can see Open tickets. Currently our client has to page through 80+ pages of closed tickets, when in fact, there are only 4 or 5 tickets that are open and that they are interested in.

Any help much appreciated.

Regards, David

supportskins · 13-03-2008, 02:28 PM

Kayako allows clients to sort the ticket list by status which would populate all open tickets together.

David Murphy · 13-03-2008, 02:32 PM

thanks

How does that work? Can you order by 'Open' specifically, or does it just re-order alphabetically the status column?

Is there not a proper filter / seach for the client?

supportskins · 13-03-2008, 02:45 PM

I think it orders alphabetically. Just click on "Status" in the ticket list page which your clients can see after they log into the Client Support Center.

David Murphy · 13-03-2008, 02:56 PM

I'm dismayed that a mature product has such an important feature missing! By the looks of it, we can't even allow our clients to search their tickets or even filter by 'Open' + 'Critical'.

supportskins · 13-03-2008, 03:28 PM

I think this has been added in v4.

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supportskins Offline Senior Member Posts: 3,670 Join Date: Aug 2006 Location: Mumbai, India	13-03-2008, 02:28 PM Kayako allows clients to sort the ticket list by status which would populate all open tickets together. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

David Murphy Offline New Member Posts: 6 Join Date: Sep 2006	13-03-2008, 02:32 PM thanks How does that work? Can you order by 'Open' specifically, or does it just re-order alphabetically the status column? Is there not a proper filter / seach for the client?

David Murphy Offline New Member Posts: 6 Join Date: Sep 2006	13-03-2008, 02:56 PM I'm dismayed that a mature product has such an important feature missing! By the looks of it, we can't even allow our clients to search their tickets or even filter by 'Open' + 'Critical'.

supportskins Offline Senior Member Posts: 3,670 Join Date: Aug 2006 Location: Mumbai, India	13-03-2008, 03:28 PM I think this has been added in v4. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/