Can I access ticket using ticketmaskid and not ticketid through client portal?

jpuff

Can I do this instead of using the internal ticket id to view a ticket?

This works,
http://localhost.com/index.php?_m=ti...t&ticketid=877

but I need something of this nature

http://localhost.com/index.php?_m=ti...tid=LFA-999999 or a variant.

Thanks.

supportskins · 19-05-2008, 06:26 PM

You will have to edit the software source code to add this feature.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

jpuff Offline Member Posts: 77 Join Date: Aug 2006	Can I access ticket using ticketmaskid and not ticketid through client portal? - 19-05-2008, 06:20 PM Can I do this instead of using the internal ticket id to view a ticket? This works, http://localhost.com/index.php?_m=ti...t&ticketid=877 but I need something of this nature http://localhost.com/index.php?_m=ti...tid=LFA-999999 or a variant. Thanks.

supportskins Offline Senior Member Posts: 3,353 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	19-05-2008, 06:26 PM You will have to edit the software source code to add this feature. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/