Can I use the live chat button on a secure page?

Tellman · **Can I use the live chat button on a secure page? -** 03-05-2007, 02:39 PM

Hi, I'm trying to use the Live Chat button on our order form, which is of course on a secure page.

Does anyone know how I can do this without generating a "page contains non-secure objects" error? Obviously, we don't want this error on our order form.

Thanks!

supportskins · 03-05-2007, 02:41 PM

The only work around is that you install the helpdesk software on a secured location.

kami · 04-05-2007, 12:26 PM

Hi;

We have done this. You only to set up your support site as a site with SSL and then use https:// in the address.

There is also a setting in the admin page where you enter the site name and you need to change that to https:// as well.

If you are hosting it yourself then it should not take you more than 5 minutes to set up a secure site.

Kami

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Tellman Offline New Member Posts: 2 Join Date: Oct 2006	Can I use the live chat button on a secure page? - 03-05-2007, 02:39 PM Hi, I'm trying to use the Live Chat button on our order form, which is of course on a secure page. Does anyone know how I can do this without generating a "page contains non-secure objects" error? Obviously, we don't want this error on our order form. Thanks!

supportskins Offline Senior Member Posts: 3,718 Join Date: Aug 2006 Location: Mumbai, India	03-05-2007, 02:41 PM The only work around is that you install the helpdesk software on a secured location. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

kami Offline Member Posts: 94 Join Date: Oct 2005	04-05-2007, 12:26 PM Hi; We have done this. You only to set up your support site as a site with SSL and then use https:// in the address. There is also a setting in the admin page where you enter the site name and you need to change that to https:// as well. If you are hosting it yourself then it should not take you more than 5 minutes to set up a secure site. Kami