Can Only Reply to tickets, forward, history etc not working

[jeroeninspain]

I first have to say that i am completely satisfied with our kayako support suite .32. Except for the fact that the navigation bar above the support tickets only lets us reply, none of the other functions work, when clicked on we only get a little icon saying loading but nothing ever happens. Does anyone have a fix or solution for this.

Thank you and regards,
Jeroen Reidel

[Varun Shoor]

Originally Posted by jeroeninspain

I first have to say that i am completely satisfied with our kayako support suite .32. Except for the fact that the navigation bar above the support tickets only lets us reply, none of the other functions work, when clicked on we only get a little icon saying loading but nothing ever happens. Does anyone have a fix or solution for this.

Thank you and regards,
Jeroen Reidel

Make sure that the URL you are accessing the product from is exactly the same as the one you have mentioned under Admin CP > Settings > General.

Regards,

Varun Shoor

[castler]

We are experiencing the same issue here. The URL is identical in both Admin CP > Settings > General and in the browser. We just recently upgraded to 3.00.90 and it was working before that.