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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | Can Specify Custom Recipients? - Only available at ticket creation? -
19-06-2007, 08:18 PM
For the Admin CP setting Tickets|Client Support Center Settings|Can Specify Custom Recipients? If Enabled, The user can specify custom recipients who will be added as "CC Recipients" to a ticket automatically. Is this CC option really only available at ticket creation? It's visible on the client side at ticket creation, but for posting updates it is no longer present. Is this by design? Or a bug? Thanks, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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