Can´t Delete Ticket in Details View - Kayako

Irulusug · **Can´t Delete Ticket in Details View -** 14-08-2006, 10:33 AM

Hi all!

We´ve got some problems with version 3.00.90 STABLE. We can´t delete tickets while viewing in details.
It says "Unable to delete Ticket Post. Make sure that the Ticket Post is not the first entry and that you have permission to delete it."
Yes, this is the first post, but we are able to delete the tickets while browsing in list view. All replies are deleted here also, why not in details view? It doesn´t matter if there are replies or not.

Bug or feature? Thanks for you help!

greengiant · 14-08-2006, 01:19 PM

When viewing the ticket, to delete it click the options menu on the left navbar and then click the delete option.

sureshkumar.mr · 02-09-2006, 09:43 AM

Its not working in 3.00.90 version.

greengiant · 02-09-2006, 02:07 PM

Works for me...

sureshkumar.mr · 04-09-2006, 03:45 PM

There is a work around. Click on Select all, all the tickets will be checked. Uncheck whichever u don't want to delete. Click on options and select Delete from the Drop down list and click on Go button.

This works for me.

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greengiant Offline Member Posts: 99 Join Date: Feb 2004	14-08-2006, 01:19 PM When viewing the ticket, to delete it click the options menu on the left navbar and then click the delete option.

sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	02-09-2006, 09:43 AM Its not working in 3.00.90 version.

greengiant Offline Member Posts: 99 Join Date: Feb 2004	02-09-2006, 02:07 PM Works for me...

sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	04-09-2006, 03:45 PM There is a work around. Click on Select all, all the tickets will be checked. Uncheck whichever u don't want to delete. Click on options and select Delete from the Drop down list and click on Go button. This works for me.