Canned Messages button is disabled

[NC Software]

A chat started, my Canned button is disabled, not sure why! The menu option for the Canned DOES work. (See Pic 1)

I then went to the toolbar option, down arrow, customize, reset, it wiped out my menus! See pic 2!

I highly recommend disabling toolbar/menu customization, it doesn't appear you're handling it correctly nor is it really necessary.

[NC Software]

Take a look at Post 46

[Ryan Lederman]

Originally Posted by NC Software

A chat started, my Canned button is disabled, not sure why! The menu option for the Canned DOES work. (See Pic 1)

I then went to the toolbar option, down arrow, customize, reset, it wiped out my menus! See pic 2!

I highly recommend disabling toolbar/menu customization, it doesn't appear you're handling it correctly nor is it really necessary.

Go into regedit and browse to HKEY_CURRENT_USER\Software\Kayako\LiveResponse. Then delete every sub-key that starts with "ChatFrame."

That should clear out the menu problem.

[Ryan Lederman]

Did that fix it?

[NC Software]

No, actually it didn't. I deleted those registry entries and then installed RC4 and LiveResponse setup.exe. This morning the problem remained. After a few chats the Canned "toolbar" button enabled itself again.