Cannot change 'Canned' category to Private - Kayako

eger · **Cannot change 'Canned' category to Private -** 21-12-2007, 04:39 PM

Maybe this is a bug. But I am unable to change a public canned category to a private one.

How to reproduce:

1. Navigate to Live Support -> Canned -> Manage Categories
2. Click 'Edit Category' next to one
3. Select radio button for 'Private' Category Type.
4. Click 'Update' button

The category remains public and navigating back to 'Edit Category' also shows as public.

Is this a known bug? Can anyone else confirm or deny this? Not a big issue. But one none the less.

EDIT: This is in the latest CVS from 12/18/07

**Jamie Edwards** · 21-12-2007, 04:41 PM

I can confirm this; added to the tracker (see below).

craigbrass · 21-12-2007, 04:57 PM

Kayako Bug Tracker - Viewing Bug #415 - Cannot change 'Canned' category to Private to tie the post and tracker item up.

**Jamie Edwards** · 05:04 PM

Quote:

Originally Posted by craigbrass

Kayako Bug Tracker - Viewing Bug #415 - Cannot change 'Canned' category to Private to tie the post and tracker item up.

Quote:

Originally Posted by Jamie Edwards

(see below).

(below on this page - when you fill in the field 'Associated thread link' it pings back)

craigbrass · 21-12-2007, 05:47 PM

Oh, right, thats the link back feature

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craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	21-12-2007, 04:57 PM Kayako Bug Tracker - Viewing Bug #415 - Cannot change 'Canned' category to Private to tie the post and tracker item up. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	21-12-2007, 05:47 PM Oh, right, thats the link back feature Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger