Cannot read client tickets in kayako - Kayako

katmai · **Cannot read client tickets in kayako -** 08-10-2007, 01:11 PM

Hi guys, i run modernbill + kayako support suite. So, i did the loginshare, and i added client in modernbill, the clients shows in the kayako interface in staff panel, perfect everything till here,

i opened a ticket in modernbill, i saw it was opened through the kayako support suite, i CAN see the ticket, as customer, in the modernbill interface, but when i go to kayako staff page, there are 0 tickets.

I am using the latest kayako / modernbill.

supportskins · 08-10-2007, 02:00 PM

Make sure the Ticket View is set to "All Tickets" and not "Default View". You can change it under the Staff CP:

Staff CP > Filter Tickets > Departments > Open > Views > All Tickets

The attached screenshot should assist you. HTH

katmai · 09-10-2007, 02:57 PM

Did the view - doesn't work

Went to Manage users - > clicked the user - > i can see tickets - > i click the tickets -> i get the unable to view, permissions denied error.

**bear** · 09-10-2007, 04:09 PM

Did you add the department to your user in the admin CP? In the last image, I see a department that doesn't exist in your main ticket views: "Design-Services". Once you add that user to that department, you should be ok.

ADMIN->STAFF->MANAGE STAFF

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bear Offline Community Moderator Posts: 674 Join Date: Jan 2005	09-10-2007, 04:09 PM Did you add the department to your user in the admin CP? In the last image, I see a department that doesn't exist in your main ticket views: "Design-Services". Once you add that user to that department, you should be ok. ADMIN->STAFF->MANAGE STAFF ...read me...