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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 2 Join Date: May 2008 | Cannot view all tickets -
01-05-2008, 10:03 AM
We have 2 users that are both Administrators and have access to two mail queues. However, we both cannot see each others tickets that have been raised or taken ownership of. I have checked that the Administrator role has access to see all tickets and it has, and also checked the user accounts and they look fine. Can anyone help please? |
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(#2)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
01-05-2008, 10:08 AM
You need to change the Ticket View from "Default View" to "All Tickets" in the Staff CP > Department > Open > Views Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 2 Join Date: May 2008 |
01-05-2008, 10:19 AM
Hi, that works, thanks for your quick response. |
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