can't add comments to articles etc

[jnet]

is this another bug

Impossible to add comments to articles and news etc...

I receive this message Korean windows

look bellow

[supportskins]

I have tried this on v3.20.02 stable and it works fine for me. Can you translate that message in english?

[jnet]

It is a simple IE message
which says error and appears at the bottom right of your screen and when you click it pops up with info
there is error on page
line 210 charecter 3 object required

This only happens when sombody loged in trys to send comments
if you are not logged in you have to problem

[jnet]

ok this seems to be the problem I got this from filezilla

FN has no properties


ValidateThenPost()index.php (line 299)
onclick(click clientX=73, clientY=7)index.php (line 1)

if (FN.value == '') { FN.style.backgroundColor = '#ffcccc'; return; } else { F...

[Dynadata]

I have the same problem for a couple of days now.
I created a support ticket on 03-04-2008 with the ticket ID VKS-547851.
Raghav Arora helped me but still didn't found a solution.

[supportskins]

Have you modified the software source code?

[jnet]

No modification of source
I have modified template groups but even the default template has the same problem.

[Dynadata]

I did not modified the software. Atleast not something that could change something to adding comments.

[jnet]

Is there any solution for this ? has any body else experienced this too?
and other feedback

thanks

[t_h_048d3]

I have also been unable to add comments.
This has occurred on a kayatotrial.com site.

A help desk ticket was raised:

Support Center » Knowledgebase » test article
>> Add a Comment
>> "this is a comment"
>> Submit

In both IE7 and Firefox2 the comment is not added.
DEBUG shows... line 137 (FN.value) Object Required


function ValidateThenPost() {
var FN = document.getElementById('fullnameinput');
var CA = document.getElementById('commentarea');
if (FN.value == '') { FN.style.backgroundColor = '#ffcccc'; return; } else { FN.style.backgroundColor = '#ffffff'; }
if (CA.value == '') { CA.style.backgroundColor = '#ffcccc'; return; } else { CA.style.backgroundColor = '#ffffff'; }
document.getElementById('commentform').submit();
}




### Debug Info ###
Installation URL: http://xxxxxxxxxxxx.kayakotrial.com/
Product: SupportSuite
Version: 3.20.02
Build Date: 17 Mar 2008 06:27:34 PM
Build Type: STABLE
PHP Version: 5.1.6
Max Upload Size: 20M
Safe Mode: Yes
MySQL Version: 5.0.22
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
Server Software: Apache/2.2.3 (Red Hat)
Operating System: Linux
PHP modules installed:
- apache2handler
- bz2
- calendar
- ctype
- curl
- date
- dom
- exif
- ftp
- gd
...
Server extended OS information: Linux server28.kayako.net 2.6.18-53.el5 #1 SMP Mon Nov 12 02:22:48 EST 2007 i686
php.ini script RAM allocation limit: 512M
...

[Jamie Edwards]

Hi there,

I'll look into the problem; it may be a bug.

@t_h_048d3 - Were you testing with ideographic languages, or just plain English?

[jnet]

when this problem can be solved? do we need to remove the comments portion from our site?

[t_h_048d3]

Jamie,

Testing was in plain english

refer to [BUGS #EQZ-949735]

regards

[Dynadata]

Has this issue been reported as bug yet?

[c.lavalle]

Hi guys, I resolved this bug.
All you have to do is modify the template General -> Comments.
Find this piece of code:

<{if $_USER[loggedin] == true}>
  <tr class="smalltext">
    <td><{$language[cmname]}><BR /><{$_USER[fullname]}><input name="fullname" value="<{$_USER[fullname]}>" type="hidden" /></td>
    <td><{$language[cmemail]}><BR /><{$_USER[primaryemail]}><input name="email" value="<{$_USER[primaryemail]}>" type="hidden" /></td>
  </tr>
  <{else}>

and replace with:

<{if $_USER[loggedin] == true}>
  <tr class="smalltext">
    <td><{$language[cmname]}><BR /><{$_USER[fullname]}><input id="fullnameinput" name="fullname" value="<{$_USER[fullname]}>" type="hidden" /></td>
    <td><{$language[cmemail]}><BR /><{$_USER[primaryemail]}><input name="email" value="<{$_USER[primaryemail]}>" type="hidden" /></td>
  </tr>
  <{else}>

in red the fixed code.

Have a nice day ;-)