Can't search email address or IP address?

[eger]

So after spending a lot of time rebuilding my entire search index to be able to search... my searching is still broken.

What I am trying to do is pretty simple.. I think..

I navigate to Tickets -> Search -> Advanced Search

I select to search by E-mail Address and enter a customers email address (which has a history of tickets) and click search. 0 results.

I try another advanced search for the Entire Message containing an IP address of a recent ticket I know has this in the body. 0 results.

I have tried using different combinations of wildcard and + for required. None seem to make a difference.

The one odd thing I notice is that if I search for Email address AND Status = Closed and Match for ALL, it returns the search limit of tickets, all closed. But none matching the email address.

What is up? Am I doing something wrong?

[John Haugeland]

There was a bug in 3.30.00/01 which broke search for certain symbols, including period and at-sign. If you aren't running 3.30.02, that's probably the issue at hand.

[eger]

OK, can I be assured that the Ioncube functions.php for the install has been repaired? I ran into fatal errors problem on both 3.30.00 and 3.30.01 and both times were told it was fixed...

[John Haugeland]

Without being able to see what specifically happened, sir, I don't know enough about the old situation to be able to assure you of anything.

There are two defects, one in .00 and one in .01, which were repaired and which would account for such things. So, I'm willing to go as far as to say "probably". Without more information, though, I'm guessing.

[eger]

Ah, OK. I guess I will give it a go in a week or so.

[eger]

All fixed. After rebuild index and 3.30.02 search is actually WORKING! I was able to search a IP address in the entire body to find the 2 year old ticket! Finally!