Captcha

Siora · **Captcha -** 30-04-2007, 01:05 PM

I have the setting set to "ON" so that when a user submits a new ticket they have to use the captcha verification before submitting but the captcha never shows up. It only shows up when a user registers but not when they submit a ticket. Anyone else notice this?

supportskins · 30-04-2007, 02:13 PM

Does the verification image does not show up or the complete verification field is not displayed?

Siora · 30-04-2007, 02:54 PM

Quote:

Originally Posted by supportskins

Does the verification image does not show up or the complete verification field is not displayed?

The complete feild does not show up. Its weird cause it worked once but now that I check it out it does not ever appear when a user submits a ticket via support centre.

**Jamie Edwards** · 30-04-2007, 04:18 PM

Hi Siora,

I can confirm this with the latest build. I have also submitted a bug report on your behalf.

Siora · 30-04-2007, 05:01 PM

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

I can confirm this with the latest build. I have also submitted a bug report on your behalf.

Thanks Jamie, you the man.

I love this forum.

Mahesh Slaria · 01-05-2007, 11:06 AM

Hi Siora,

I am unable to duplicate this issue on my development box. Can you please provide me your Admin CP access to look into this issue?

Thanks.

Regards,

**Jamie Edwards** · 01-05-2007, 11:06 AM

Hi there,

I have investigated this further and discussed this with a developer and I cannot replicate it as I first mention (error on my part!).

Have you made sure to enable "Enable CATCHPA for ticket submission"? If you have and the field still does not show, please submit a support ticket and a developer will trace the issue.

Thanks,

Siora · 01-05-2007, 11:51 AM

Quote:

Originally Posted by Jamie Edwards

Hi there,

I have investigated this further and discussed this with a developer and I cannot replicate it as I first mention (error on my part!).

Have you made sure to enable "Enable CATCHPA for ticket submission"? If you have and the field still does not show, please submit a support ticket and a developer will trace the issue.

Thanks,

Yes I double checked that and it still doesn't work. I'll submit a support ticket. Thanks Jamie.

Siora · 01-05-2007, 12:31 PM

I submitted a ticket (FMD-560604) however for some reason I cannot submit a ticket via the members area even though I own a license so I submitted it via the sales department. If you can, can you change departments for me. I put a note in the ticket stating that it was for support.

**Jamie Edwards** · 01-05-2007, 01:02 PM

Hi Siora,

This may be because if a field is left blank you are re-routed to the Sales ticket submission page. Please ensure to fill out all fields whilst we work on catching this problem more effectively.

Thanks,

Siora · 01-05-2007, 01:48 PM

Well it turns out that because I require registration to submit a ticket, the captcha feild does not show up.

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Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	Captcha - 30-04-2007, 01:05 PM I have the setting set to "ON" so that when a user submits a new ticket they have to use the captcha verification before submitting but the captcha never shows up. It only shows up when a user registers but not when they submit a ticket. Anyone else notice this?

supportskins Offline Senior Member Posts: 3,681 Join Date: Aug 2006 Location: Mumbai, India	30-04-2007, 02:13 PM Does the verification image does not show up or the complete verification field is not displayed? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	01-05-2007, 11:06 AM Hi Siora, I am unable to duplicate this issue on my development box. Can you please provide me your Admin CP access to look into this issue? Thanks. Regards,

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	01-05-2007, 12:31 PM I submitted a ticket (FMD-560604) however for some reason I cannot submit a ticket via the members area even though I own a license so I submitted it via the sales department. If you can, can you change departments for me. I put a note in the ticket stating that it was for support.

Siora Offline Member Posts: 1,307 Join Date: Apr 2007 Location: Toronto Canada	01-05-2007, 01:48 PM Well it turns out that because I require registration to submit a ticket, the captcha feild does not show up.