cc and bcc in email options does not work - Kayako

gbunte · **cc and bcc in email options does not work -** 12-10-2006, 09:49 AM

hallo,

in esupport 3.04.10 stable the cc and bcc in email options does not work!
any solution???

additional:
it would be nice if it would be possible to get a copy off ALL outgoing mails.
any solution for this???

thanks,
guido bunte

infiniweb · **Get bcc copy of all email -** 16-02-2007, 07:13 PM

I just wanted to know if you found out a way to get a copy of all outgoing email.

Another app i'm using has this feature and I found it to be very very usefull.

Lemme know.

OR, maybe if other people are interested in this feature, we could make a feature request.

jimmyneu · 16-05-2007, 11:25 PM

I am unable to BCC also. I even created a catch-all rule, and they do not get parsed at all. Only CC works. I need the BCC feature to work so that I can be notified of a new signup to my product, and then add the customer to my support forums.

caitlyntw · 17-05-2007, 03:51 AM

What we need to set up a department so that selected users would always be cc'ed on tickets in that department.

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gbunte Offline New Member Posts: 2 Join Date: Sep 2006	cc and bcc in email options does not work - 12-10-2006, 09:49 AM hallo, in esupport 3.04.10 stable the cc and bcc in email options does not work! any solution??? additional: it would be nice if it would be possible to get a copy off ALL outgoing mails. any solution for this??? thanks, guido bunte

infiniweb Offline New Member Posts: 5 Join Date: Feb 2007	Get bcc copy of all email - 16-02-2007, 07:13 PM I just wanted to know if you found out a way to get a copy of all outgoing email. Another app i'm using has this feature and I found it to be very very usefull. Lemme know. OR, maybe if other people are interested in this feature, we could make a feature request.

jimmyneu Offline New Member Posts: 17 Join Date: Nov 2006	16-05-2007, 11:25 PM I am unable to BCC also. I even created a catch-all rule, and they do not get parsed at all. Only CC works. I need the BCC feature to work so that I can be notified of a new signup to my product, and then add the customer to my support forums.

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	17-05-2007, 03:51 AM What we need to set up a department so that selected users would always be cc'ed on tickets in that department.