CC and Bcc people are not receiving auto responder mails THey are getting only conte

vineethshyam

CC and Bcc people are not receiving auto responder mails THey are getting only contents.Hey the auto responder contains a hyperlink which can be used by the user to directly view his tickets.But I also added some CC and Bcc guys so that
they also can view the tickets.But they are not getting autoresponder mail.
Why? only The User Email : guy is only getting it. Even if the CC guy is a registered user and a manager of a registered group and this main user email(To

guy belongs to that group he is not getting autoresponder mail
I want that CC guy also to get that autoresponder mail .The CC guy has permissions to view and delete his group tickets also

sureshkumar.mr · 29-09-2006, 02:44 PM

This has been fixed in the CVS version and it is working fine.

vineethshyam · 29-09-2006, 05:59 PM

Thanks SureshKumar,
But are you sure? Did you understand my problem ? I want people in my CC and Bcc list also the autoresponder message along with the content message.Ofcourse the CC people are registered other the kayako database will not log them in.Consider that the Cc guy is a manager of a group
and he should receive the email updates along with his client people

sureshkumar.mr · 08:27 AM

Yes, attached a screen shot for your reference.

vineethshyam · 01-10-2006, 01:56 AM

My doubt is that they should get the hyperlink of the ticket along with user.If they click the ticket hyperlink in their mail automatically they should view the ticket along with the person who posted the ticket.And as I said the CC guy is the manager for the group , the person belongs to

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sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	29-09-2006, 02:44 PM This has been fixed in the CVS version and it is working fine.

vineethshyam Offline Member Posts: 68 Join Date: Sep 2006	29-09-2006, 05:59 PM Thanks SureshKumar, But are you sure? Did you understand my problem ? I want people in my CC and Bcc list also the autoresponder message along with the content message.Ofcourse the CC people are registered other the kayako database will not log them in.Consider that the Cc guy is a manager of a group and he should receive the email updates along with his client people

vineethshyam Offline Member Posts: 68 Join Date: Sep 2006	01-10-2006, 01:56 AM My doubt is that they should get the hyperlink of the ticket along with user.If they click the ticket hyperlink in their mail automatically they should view the ticket along with the person who posted the ticket.And as I said the CC guy is the manager for the group , the person belongs to