cc email option doesn't work?

b_rahul · **cc email option doesn't work? -** 16-08-2005, 12:44 AM

As a staff member, when we add an email address in the cc email options of the open ticket, the email adress c'd does npt receive any emails. Is this another known bug or I am missing something here ?

Thanks

MarkAndersonUK · 31-08-2005, 12:28 AM

I have the same here, I looked at the actual email server and it looks
like instead of the CC email address being entered, it enters the email
server name in the address !! Here is the server log:

Tue 2005-08-30 17:32:05: <-- MAIL FROM:<support@networkfrontier.com>
Tue 2005-08-30 17:32:05: --> 250 <support@networkfrontier.com>, Sender ok
Tue 2005-08-30 17:32:05: <-- RCPT TO:<harkness@lifebegins.com>
Tue 2005-08-30 17:32:05: --> 250 <harkness@lifebegins.com>, Recipient ok
Tue 2005-08-30 17:32:05: <-- RCPT TO:<@mail1.on-digital.com>
Tue 2005-08-30 17:32:05: --> 553 This server does not accept routed mail
Tue 2005-08-30 17:32:05: <-- DATA

In the ticket, the CC address was 'marka@networkfrontier.com' but when
it reached the server, the CC address was 'mail1.on-digital.com'

This is using the SMTP option, not PHP mail.

Regards
Mark Anderson

netFusion · 31-08-2005, 02:36 AM

Same happens here. Using SMTP.

This also happens when I have an Alert set up to notify me of replies to tickets. Then I post a reply to a ticket via the web interface to the staff area. SupportSuite tries to send the email alert to "@mailservername.mydomain.com" instead of "mystaffemail@myexternalemaildomain.com".

Methinks they probably use the same block of code.

Eddie

***Varun Shoor*** · 01-09-2005, 07:58 PM

Hi,
AFAIK I fixed this bug in the last CVS build.

Regards,

Varun Shoor

jc11 · 01-09-2005, 08:03 PM

Varun, will We have an option to CC and BCC when creating a brand new ticket on the Staff CP?

scottpaterson · 28-09-2005, 11:44 PM

So is this fixed in 3.0.12 ? If so should the reply email details list both the original sender and the new cc'd address ? If so mine is still not working, have just tested it.

jc11 · 28-09-2005, 11:49 PM

This is fixed

scottpaterson · 29-09-2005, 12:01 AM

I have just created a ticket from a user. I then did a reply and cc'd a different email address. The reply only went to the original user and the Ticket showed the reply only going to one recipient ( the original ).
I then tried forwarding same message to second email address ( and ticked to Add to recipients ) and this time it went and the ticket showed 2 email addresses.
I then tried replying again without a CC, and only the original sender received a copy ( not the second user who I thought I had added to recipients ).

What am I doing wrong ? Is there an option(s) I need to check somewhere ?

scottpaterson · 29-09-2005, 12:05 AM

Cheers Neil. The previous poster ( who said it had been fixed ) threw me a bit. I was worried it might be a fault in my setup.

Neil-UKWSD · 29-09-2005, 12:16 AM

Hi,

Your not doing anything wrong, ths is a bug and will hopefully be fixed in the next build Varun is looking at it.

jc11 · 03-10-2005, 04:22 PM

Thanks a lot Mister Varun

jc11 · 03-10-2005, 04:23 PM

Thanks a lot Mister Varun please keep us informed

***Varun Shoor*** · 03-10-2005, 04:34 PM

Quote:

Originally Posted by Neil-UKWSD

Hi,

Your not doing anything wrong, ths is a bug and will hopefully be fixed in the next build Varun is looking at it.

Yes, I am trying to get it resolved in the upcoming build.

Regards,

Varun Shoor

kbuska · 01-11-2005, 11:30 PM

Is this fixed in 3.0.12 the "STABLE" version of the product. It doesn't seem to be and could be part of the problem why some of my customers don't get there emails.

EAGER · 02-11-2005, 01:13 PM

we are using 3.00.13 STABLE and we still encounter the problem.

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b_rahul Offline New Member Posts: 6 Join Date: Jul 2005	cc email option doesn't work? - 16-08-2005, 12:44 AM As a staff member, when we add an email address in the cc email options of the open ticket, the email adress c'd does npt receive any emails. Is this another known bug or I am missing something here ? Thanks

*Varun Shoor* Offline Chief Executive Officer Posts: 2,829 Join Date: May 2003	01-09-2005, 07:58 PM Hi, AFAIK I fixed this bug in the last CVS build. Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

scottpaterson Offline New Member Posts: 15 Join Date: Mar 2005	28-09-2005, 11:44 PM So is this fixed in 3.0.12 ? If so should the reply email details list both the original sender and the new cc'd address ? If so mine is still not working, have just tested it.

jc11 Offline Member Posts: 274 Join Date: Aug 2003	28-09-2005, 11:49 PM This is fixed JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

scottpaterson Offline New Member Posts: 15 Join Date: Mar 2005	29-09-2005, 12:05 AM Cheers Neil. The previous poster ( who said it had been fixed ) threw me a bit. I was worried it might be a fault in my setup.

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	29-09-2005, 12:16 AM Hi, Your not doing anything wrong, ths is a bug and will hopefully be fixed in the next build Varun is looking at it. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

jc11 Offline Member Posts: 274 Join Date: Aug 2003	03-10-2005, 04:22 PM Thanks a lot Mister Varun JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

jc11 Offline Member Posts: 274 Join Date: Aug 2003	03-10-2005, 04:23 PM Thanks a lot Mister Varun please keep us informed JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

kbuska Offline New Member Posts: 18 Join Date: Oct 2005	01-11-2005, 11:30 PM Is this fixed in 3.0.12 the "STABLE" version of the product. It doesn't seem to be and could be part of the problem why some of my customers don't get there emails.

EAGER Offline New Member Posts: 4 Join Date: Oct 2005	02-11-2005, 01:13 PM we are using 3.00.13 STABLE and we still encounter the problem.