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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 68 Join Date: Sep 2006 | CC Option not available when upgraded to 3.04.10 from 3.00.26 -
31-10-2006, 04:40 PM
Hey, Did any body notice that if we upgrade from 3.00.26 to 3.04.10 we are not able to view the CC option at the client cp.Even if we enable "Enable Custom Recipients " option to "Yes " you are not getting the CC field option If you do a direct install of 3.04.10 you are getting option Why? Regards Vineeth |
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(#2)
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| Chief Executive Officer  Posts: 2,829 Join Date: May 2003 |
01-11-2006, 09:41 AM
Hi Vineet, Please make sure that you restore all your templates marked as "Upgrade Revert Required". Regards, Varun Shoor -------------------------------------------------------------------
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(#3)
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| Member Posts: 68 Join Date: Sep 2006 |
01-11-2006, 11:58 AM
Hi varun shoor, I did that but still not getting . I think this is a bug. My manager asked me you said that there is a CC option Show ? I was embarassed before him that I could nt even get the field even if I enabled it there .All templates that are red in colour were reverted Sorry to say you should have thorough debugging options Regards, Vineeth |
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