Change status based on custom field value

dweyer · **Change status based on custom field value -** 01-07-2008, 11:22 AM

Hi There,

Can anyone advise on how I can set a status of a ticket based on a value selected in a custom field. I have a custom field called contact reason and want to have any ticket where the reason selected from the custom field is equal to cancel, the status change or the ticket highlighted in some other way.

Dill

craigbrass · 01-07-2008, 02:39 PM

This isn't currently possible.

supportskins · 01-07-2008, 04:32 PM

This should be added. Seems like a really useful feature

craigbrass · 01-07-2008, 05:42 PM

I think it ties in with Ticket Rules for web created ones.

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dweyer Offline Member Posts: 59 Join Date: Apr 2008	Change status based on custom field value - 01-07-2008, 11:22 AM Hi There, Can anyone advise on how I can set a status of a ticket based on a value selected in a custom field. I have a custom field called contact reason and want to have any ticket where the reason selected from the custom field is equal to cancel, the status change or the ticket highlighted in some other way. Dill

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	01-07-2008, 02:39 PM This isn't currently possible. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	01-07-2008, 04:32 PM This should be added. Seems like a really useful feature Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	01-07-2008, 05:42 PM I think it ties in with Ticket Rules for web created ones. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger