Change text display of "Priority" to 'Severity"

[richm]

Hi,

My company uses a bug tracking system (legacy system, separate from eSupport, no chance of using eSupport for both) wherein we use the categorization 'Severity" where in eSupport we have "Priority".

To keep everyone speaking the same language interanally, I thought I could change "Priority" via Admin/Languages/Serach Phrases and simply replace "Priority" with Severity. This works for the client side, but "Priority" still appears on all Staff pages. Am I missing something? I'm not a coder, but it doesn't appear the text for the staff side is set in the templates (I only found variables pulling values)

Any ideas on how to get the staff side to reflect "Severity" where it currently says "Priority"?


Thank you!

Rich

[Jamie Edwards]

Hi Rich,

To modify the admin and staff control panel languages you must perform some manual file edits (flat-file language files, rather than database stored).

The files can be found in:

/locale/en-us

[richm]

Thank you for the quick reply Jamie! I'll give this a look.

You're doing a good job touching many of the threads in here by the way, it's good to see kayako taking an active part here.

Rich