Change Ticket Properties Doesnt Work - Kayako

eyalm · **Change Ticket Properties Doesnt Work -** 12-01-2008, 08:43 PM

Hi,

We just upgraded from essuport 3.04.10 to 3.11.01.
Using PHP 5.2.1 and ZendOptimized 3.2.2

We enabled the 'Can Change Ticket Properties' option, but it is not working.
I tried opening a new ticket, and then View my ticket, but I dont see any option to change priority or to close it.

Any ideas?

Thanks.

craigbrass · 12-01-2008, 08:56 PM

Its a long shot but did you try clearing the /cache/ dir? It may cache the template in there.

eyalm · 10:00 PM

Just tried it, but it didnt work.
Any other thoughts?

I'm attaching the screen of when I view the tkt.
Where should the option to change status and priority be?

Thanks

supportskins · 13-01-2008, 09:04 AM

It seems you haven't restored the templates after you upgraded the software. You need to revert all templates marked in red under:
Admin CP > Templates > Diagnostics > List Modified Templates

eyalm · 13-01-2008, 06:25 PM

Thanks!
that fixed it.

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eyalm Offline New Member Posts: 19 Join Date: Sep 2006	Change Ticket Properties Doesnt Work - 12-01-2008, 08:43 PM Hi, We just upgraded from essuport 3.04.10 to 3.11.01. Using PHP 5.2.1 and ZendOptimized 3.2.2 We enabled the 'Can Change Ticket Properties' option, but it is not working. I tried opening a new ticket, and then View my ticket, but I dont see any option to change priority or to close it. Any ideas? Thanks.

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	12-01-2008, 08:56 PM Its a long shot but did you try clearing the /cache/ dir? It may cache the template in there. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

eyalm Offline New Member Posts: 19 Join Date: Sep 2006	13-01-2008, 06:25 PM Thanks! that fixed it.