Changing Subject or Email Address of a Ticket - Kayako

elephant · **Changing Subject or Email Address of a Ticket -** 12-08-2005, 09:22 PM

* Is there a way to change the subject of a ticket? Sometimes we need to re-write the subject.

* Is there a way to change the email address of the user. Sometimes the user uses the web interface, or a phone ticket, and the wrong email address is entered.

gbox · 15-09-2005, 10:17 PM

yes, I would like to have an answer to the second question, too: How do I change the email address of the customer?

Ronny · 16-09-2005, 04:51 AM

Email address is easy to change, with the edit button. I don't know how to change subjects though. I'd really like to see that.

gbox · 17-09-2005, 01:52 PM

Using the edit button I can not edit the email address here, only txt in the message.

Neil-UKWSD · 17-09-2005, 02:35 PM

Hi,

This is a missing option that has a bug/featre request open for it.

gbox · 08-10-2005, 09:20 PM

I think it works now using the "edit user" function. There can be edited the email address of any user.

vpolite · 08-11-2006, 01:21 AM

Hello. My company is interested in the ability to modify the Subject line in any email support tickets. We have access to the source code --- are there any other threads on this topic? Any ETA on this feature becoming available?

Thanks.

**bear** · 08-11-2006, 01:44 AM

This is available in recent versions (this thread was from a year ago).
Open the ticket, and look to the right of the buttons at the top for "edit". From there you can change email, subject and more...

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elephant Offline New Member Posts: 20 Join Date: Apr 2005	Changing Subject or Email Address of a Ticket - 12-08-2005, 09:22 PM * Is there a way to change the subject of a ticket? Sometimes we need to re-write the subject. * Is there a way to change the email address of the user. Sometimes the user uses the web interface, or a phone ticket, and the wrong email address is entered.

gbox Offline New Member Posts: 21 Join Date: Sep 2004	15-09-2005, 10:17 PM yes, I would like to have an answer to the second question, too: How do I change the email address of the customer?

Ronny Offline Member Posts: 35 Join Date: Jul 2003	16-09-2005, 04:51 AM Email address is easy to change, with the edit button. I don't know how to change subjects though. I'd really like to see that.

gbox Offline New Member Posts: 21 Join Date: Sep 2004	17-09-2005, 01:52 PM Using the edit button I can not edit the email address here, only txt in the message.

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	17-09-2005, 02:35 PM Hi, This is a missing option that has a bug/featre request open for it. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

gbox Offline New Member Posts: 21 Join Date: Sep 2004	08-10-2005, 09:20 PM I think it works now using the "edit user" function. There can be edited the email address of any user.

vpolite Offline New Member Posts: 1 Join Date: Nov 2006	08-11-2006, 01:21 AM Hello. My company is interested in the ability to modify the Subject line in any email support tickets. We have access to the source code --- are there any other threads on this topic? Any ETA on this feature becoming available? Thanks.

bear Offline Community Moderator Posts: 674 Join Date: Jan 2005	08-11-2006, 01:44 AM This is available in recent versions (this thread was from a year ago). Open the ticket, and look to the right of the buttons at the top for "edit". From there you can change email, subject and more... ...read me...