Changing a template to default one

SoFiMaN · **Changing a template to default one -** 03-05-2007, 05:34 PM

Hello,

I have currently 2 templates .. one for the login share (support) and other is the default (sales) .. I am now thinking about removing the default one and change the login share template to be the default one so all who come via the login share either directly via the helpdesk can submit support tickets.

What steps should I follow ? and do I have to remove the current default one ? or I can just leave it and change the secondry to default ?

Thanks.
Mostafa

craigbrass · 03-05-2007, 09:11 PM

If you go into the Manage Templates section and into the loginshare / support one, just set "is default" to yes. This will make it the default template.

You can then disable / delete the current default / sales one.

SoFiMaN · 04-05-2007, 09:38 PM

I've done this and removed cache files, but still anyone enter the helpdesk directly see the OLD default/sales one !
Any idea why ?

SoFiMaN · 06-05-2007, 09:46 PM

Hello ? Any idea why the old default template still the current default even after setting another one to be the default ?

supportskins · 06-05-2007, 11:13 PM

Can be a configuration issue, you will need some one look into it to confirm if it is set correctly.

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craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	03-05-2007, 09:11 PM If you go into the Manage Templates section and into the loginshare / support one, just set "is default" to yes. This will make it the default template. You can then disable / delete the current default / sales one. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	04-05-2007, 09:38 PM I've done this and removed cache files, but still anyone enter the helpdesk directly see the OLD default/sales one ! Any idea why ? Mostafa Abaza http://www.AD4Host.ae

SoFiMaN Offline Member Posts: 35 Join Date: Nov 2005	06-05-2007, 09:46 PM Hello ? Any idea why the old default template still the current default even after setting another one to be the default ? Mostafa Abaza http://www.AD4Host.ae

supportskins Offline Senior Member Posts: 3,529 Join Date: Aug 2006 Location: Mumbai, India	06-05-2007, 11:13 PM Can be a configuration issue, you will need some one look into it to confirm if it is set correctly. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/