character encoding issue with spanish language .xml

[surlaplage]

I have recently updated my spanish language transation on my 3.10.02 install.

I used the file from the official "SupportSuite language packs in one thread here", posted at: SupportSuite, eSupport and LiveResponse language packs in one thread It was intended for the 3.04.10 version (probably a moot point as I had been using an translation from a much earlier version with out any issues.)

If I import this language .xml file with the encoding set as ISO-8859-1 (the default) I have strange characters that appear in place of accented letters.

(eg: ¿Qué cámaras digitales sugieren?.)

If I change the .xml language file to UTF-8 and re-import it, it gets better but there are still errors.

You can see it live here (as I left it):

http://www.cdiimaging.com/esupport/?group=cdispanish

I see many posts but no definitive answers on encoding issues and have been sufferring thru for awhile.

Any help appreciated, MIke

P.S. Now, I can correct it manually editing each phrase within the admin panel but it's painful..

[zoe]

Yes Im having same problem, but its afecting the knowledgebase I wrote before in spanish. If client select english or portuguese, knowledgebase appears ok, but if client selects spanish, then a lot of strangecodes appear.

You can verify from www.soporte.tangowebs.com
Any sugestion?

[surlaplage]

Come on Hiren....Answer the question please. I know you know the issue. The same happened on a version back in 2005.

MIke

[craigbrass]

You could try submitting a ticket (http://support.kayako.com) linking to this thread. The forum is not a guaranteed method of support.

[surlaplage]

Originally Posted by craigbrass

You could try submitting a ticket (http://support.kayako.com) linking to this thread. The forum is not a guaranteed method of support.

uuhhh.. thanks for the "canned" response craig.



I was looking for any other users that have a fix for a seemingly ongoing issue.

Mike

BTW. Are you saying that if I signed up for the Kayako support plan and submitted tickets that I'd would have a guaranteed method of support? Sign me up. Ohhh?? I did that already..(see the attached).

Any other users that have a better answer? I've attached an image of the issue. Any help is appreciated. I'll reciprocate if I can.

[surlaplage]

And this statement in the Knowledgebase??

Do you have additional Language Packs for your software?

Solution All Kayako products are designed to be Multi Lingual from ground up, In this age of Globalization we believe that supporting each language is a must.

Our Clients freely share custom made language packs at our Forums at http://forums.kayako.com > Sharing.

If you have any questions, Feel free to contact our Sales department by Clicking Here

[surlaplage]

Sorry, forgot to add my signature..

Mike Christiansen - "Paying" Kayako Tester Or rather: "Was Paying" but "could Pay again". All depends

[craigbrass]

Yes, I realise that Kayako point to the forum a lot but you will not always get a response here unless your problem is known by other users. On Kayako's Help Desk you will always get an answer. You must have an active support / updates contract to get the support though.