Chat javascript code - Kayako

mm1250 · **Chat javascript code -** 13-10-2008, 06:52 PM

AFter upgrading to the new version of Kayako the chat code I had on my homepage no longer works. I assume it has changed but I am unaware what was changed. Can anyone help with this?

craigbrass · 13-10-2008, 06:58 PM

The code hasn't changed since V3 was launched. Got a link to the site where you have the code so I can take a look?

**Jamie Edwards** · 13-10-2008, 07:22 PM

Quote:

Originally Posted by mm1250

AFter upgrading to the new version of Kayako the chat code I had on my homepage no longer works. I assume it has changed but I am unaware what was changed. Can anyone help with this?

Try and regenerate the tag code, and reapply it to your page(s). A small change occurred to prevent problems when using multiple tags on one page.

AlpineWeb · **HTML Button Code -** 28-10-2008, 04:23 AM

After upgrading to 3.30.02 our HTML Button Code image links no longer work. Clicking on the "Live Support Online" button results in nothing. We've tested in IE and FireFox.

Tried the suggestion above to regenerate the JavaScript code and update pages but to no good effect.

Here's an example: AlpineWeb Design - Home Page

Any one?

Cheers,
Uwe Schneider

supportskins · 28-10-2008, 06:53 AM

Quote:

After upgrading to 3.30.02 our HTML Button Code image links no longer work. Clicking on the "Live Support Online" button results in nothing. We've tested in IE and FireFox.

Tried the suggestion above to regenerate the JavaScript code and update pages but to no good effect.

Here's an example: AlpineWeb Design - Home Page

Any one?

Cheers,
Uwe Schneider

Did you restore the templates after you upgraded?

AlpineWeb · **Chat javascript code -** 28-10-2008, 03:18 PM

Quote:

Originally Posted by supportskins

Did you restore the templates after you upgraded?

Yes.

jackheskett · 28-10-2008, 06:29 PM

I have the same problem, over at FusedHosting.net - Web Hosting, Reseller Hosting, Proxy Hosting

I just replaced the code to no avail.

FireFox error console is saying;

"Error: startChat is not defined
Source File: javascript:startChat('0');
Line: 1"

AlpineWeb · 28-10-2008, 09:12 PM

Problem solved. It turned out to be a corrupted "chatimage" template.

Thanks for the suggestions.

supportskins · 30-10-2008, 07:22 AM

Quote:

I have the same problem, over at FusedHosting.net - Web Hosting, Reseller Hosting, Proxy Hosting

I just replaced the code to no avail.

FireFox error console is saying;

"Error: startChat is not defined
Source File: javascript:startChat('0');
Line: 1"

Yours too is a problem in the chatimage template. Contact Kayako and they will correct it for you. You can contact them from - https://members.kayako.net/

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mm1250 Offline Member Posts: 60 Join Date: Nov 2006	Chat javascript code - 13-10-2008, 06:52 PM AFter upgrading to the new version of Kayako the chat code I had on my homepage no longer works. I assume it has changed but I am unaware what was changed. Can anyone help with this?

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	13-10-2008, 06:58 PM The code hasn't changed since V3 was launched. Got a link to the site where you have the code so I can take a look? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jackheskett Offline New Member Posts: 1 Join Date: Jul 2008	28-10-2008, 06:29 PM I have the same problem, over at FusedHosting.net - Web Hosting, Reseller Hosting, Proxy Hosting I just replaced the code to no avail. FireFox error console is saying; "Error: startChat is not defined Source File: javascript:startChat('0'); Line: 1"

AlpineWeb Offline New Member Posts: 4 Join Date: Apr 2005	28-10-2008, 09:12 PM Problem solved. It turned out to be a corrupted "chatimage" template. Thanks for the suggestions.