Chat Window is blank

Siora · **Chat Window is blank -** 10-08-2007, 03:00 PM

I've got another weird issue. When I log into SC and request chat on one PC, I get a blank white page except for my logo and the powered by text at the bottom. However if I log into SC from another PC and do the same, the proper text and drop down is displayed. Anyone know what could be causing this?

Both PC's run IE6. I have modified the chatcontentframe template to display our hours of operation but thats it.

craigbrass · 10-08-2007, 03:09 PM

Try backing it up, restoring to default and testing that. You can always put back what you restored.

Siora · 10-08-2007, 03:36 PM

Yeah but it works on one computer and not on the other...doesn't make sense to have to do that.

craigbrass · 10-08-2007, 03:59 PM

They may have slightly different browser versions so I would like to rule out it being a template issue.

Siora · 10-08-2007, 04:17 PM

Actually now that I remember, when I restored the templates it worked like it should have. Its just when I mod teh template that this happens.

Siora · 13-08-2007, 02:59 PM

But even after the mod it works perfectly on one computer and but doesn't on another...something a bit weird. The PC that it does not work on is a laptop and the one that it does work on is a desktop and both are using the same version of IE6.

Ryan Lederman · 13-08-2007, 05:08 PM

Maybe you are viewing a cached version of the page. Try CTRL+F5

Siora · 05:57 PM

Okay I did that and it worked...but even after a while the blank page shows up. Why would that happen? It only happens on one PC and once you hit CTRL+F5 it should rebuild the cache and the issue should disappear.

craigbrass · 13-08-2007, 05:59 PM

Go Tools -> Internet Options and clear cache, history, cookies, etc and try again. IE can be weird like this at times. FireFox for president!

Siora · 13-08-2007, 06:35 PM

I'm almost tempted to switch over trust me.

craigbrass · 13-08-2007, 06:37 PM

Hey, I did many years ago now and haven't looked back!

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craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	10-08-2007, 03:09 PM Try backing it up, restoring to default and testing that. You can always put back what you restored. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	10-08-2007, 03:36 PM Yeah but it works on one computer and not on the other...doesn't make sense to have to do that. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	10-08-2007, 03:59 PM They may have slightly different browser versions so I would like to rule out it being a template issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	10-08-2007, 04:17 PM Actually now that I remember, when I restored the templates it worked like it should have. Its just when I mod teh template that this happens. Siora Solutions Inc. www.sioraIT.com

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	13-08-2007, 02:59 PM But even after the mod it works perfectly on one computer and but doesn't on another...something a bit weird. The PC that it does not work on is a laptop and the one that it does work on is a desktop and both are using the same version of IE6. Siora Solutions Inc. www.sioraIT.com

Ryan Lederman Offline Chief Operating Officer Posts: 852 Join Date: May 2005 Location: Boise, Idaho	13-08-2007, 05:08 PM Maybe you are viewing a cached version of the page. Try CTRL+F5 Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	13-08-2007, 05:54 PM Okay I did that and it worked...but even after a while the blank page shows up. Why would that happen? It only happens on one PC and once you hit CTRL+F5 it should rebuild the cache and the issue should disappear. Siora Solutions Inc. www.sioraIT.com Last edited by Siora; 13-08-2007 at 05:57 PM.

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	13-08-2007, 05:59 PM Go Tools -> Internet Options and clear cache, history, cookies, etc and try again. IE can be weird like this at times. FireFox for president! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	13-08-2007, 06:35 PM I'm almost tempted to switch over trust me. Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK	13-08-2007, 06:37 PM Hey, I did many years ago now and haven't looked back! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger