Chinese characters not displaying

Skeptical · **Chinese characters not displaying -** 27-06-2006, 06:24 PM

When I reply to a ticket using Chinese, users are reporting that they end up seeing garbled/unreadable characters in their email. Anyone else experiencing this? How do I fix this bug?

User Name · 28-06-2006, 03:16 AM

Make sure all your character sets are set to UTF-8 and use HTML e-mails. If that still doesn't work (it won't for Japanese with some e-mail readers), you'll need to consider using mb_string to change the character set of outgoing e-mails.

Skeptical · 01-07-2006, 08:35 AM

You mean set IE's character set to UTF-8?

How do I change the mb_string variable?

User Name · 01-07-2006, 10:47 AM

No, I mean in eSupport. Go to the admin section and make sure UTF-8 is selected. Then make sure that you are using html e-mails.

Skeptical · 01-07-2006, 12:41 PM

Where exactly is the UTF-8 at? I've combed through the admin section and can't find it. Thanks in advance.

User Name · 01-07-2006, 02:09 PM

Quote:

Originally Posted by Skeptical

Where exactly is the UTF-8 at? I've combed through the admin section and can't find it. Thanks in advance.

You will need to set it in your header template and also in the language section (the "charset" string).

Skeptical · 04-07-2006, 09:20 AM

Will this mess with my regular English replies? Most of my support tickets are in English. However for a particular department there are some Chinese clients so I need to type to them in Chinese.

Skeptical · 04-07-2006, 09:25 AM

Also, what do I put in the header template?

Thanks so much for your help !

User Name · 04-07-2006, 09:40 AM

Code:

<meta http-equiv="Content-Type" content="text/html; charset=utf-8">

No, this will not affect your English replies.

Skeptical · 15-07-2006, 04:33 PM

I already have that in my html when I view the html source code of Kayako's ticket system. However, it's still showing box characters and when I send mail out in Chinese users are still complaining that they see blocks. What should I do?

User Name · 16-07-2006, 01:20 AM

You are using html e-mails? Can you show me the full header for one of the e-mails sent out?

Skeptical · 04:47 PM

Here's a sample email with headers that isn't working. The signature portion has Chinese characters but it's not displaying properly:

[code]

User Name · 16-07-2006, 09:24 AM

Aha!

Code:

  <font face=3D"Verdana, Arial, Helvetica" size=3D"2">

I think you'll find it is the above code that is breaking it. Verdana, Arial and Helvetica are English fonts which do not contain Chinese characters. Remove the font face code (or replace those with a Chinese font) from the e-mail templates, clear your cache and try it again.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
International characters (Swedish)	Slite	SupportSuite, eSupport and LiveResponse	2	14-02-2007 09:53 AM
Knowledgebase problem with Greek characters	gvard	SupportSuite, eSupport and LiveResponse	0	06-01-2007 10:47 PM
Doesn't work with Chinese characters	Skeptical	SyncWorks	9	12-09-2006 09:52 PM
Question mark characters in knowledge base after upgrading	graywall	Installation & Upgrading	0	02-04-2006 10:26 AM

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	Chinese characters not displaying - 27-06-2006, 06:24 PM When I reply to a ticket using Chinese, users are reporting that they end up seeing garbled/unreadable characters in their email. Anyone else experiencing this? How do I fix this bug?

User Name Offline Member Posts: 116 Join Date: May 2005	28-06-2006, 03:16 AM Make sure all your character sets are set to UTF-8 and use HTML e-mails. If that still doesn't work (it won't for Japanese with some e-mail readers), you'll need to consider using mb_string to change the character set of outgoing e-mails.

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	01-07-2006, 08:35 AM You mean set IE's character set to UTF-8? How do I change the mb_string variable?

User Name Offline Member Posts: 116 Join Date: May 2005	01-07-2006, 10:47 AM No, I mean in eSupport. Go to the admin section and make sure UTF-8 is selected. Then make sure that you are using html e-mails.

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	01-07-2006, 12:41 PM Where exactly is the UTF-8 at? I've combed through the admin section and can't find it. Thanks in advance.

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	04-07-2006, 09:20 AM Will this mess with my regular English replies? Most of my support tickets are in English. However for a particular department there are some Chinese clients so I need to type to them in Chinese.

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	04-07-2006, 09:25 AM Also, what do I put in the header template? Thanks so much for your help !

User Name Offline Member Posts: 116 Join Date: May 2005	04-07-2006, 09:40 AM Code: <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> No, this will not affect your English replies.

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	15-07-2006, 04:33 PM I already have that in my html when I view the html source code of Kayako's ticket system. However, it's still showing box characters and when I send mail out in Chinese users are still complaining that they see blocks. What should I do?

User Name Offline Member Posts: 116 Join Date: May 2005	16-07-2006, 01:20 AM You are using html e-mails? Can you show me the full header for one of the e-mails sent out?

Skeptical Offline Member Posts: 48 Join Date: Jul 2005	16-07-2006, 06:51 AM Here's a sample email with headers that isn't working. The signature portion has Chinese characters but it's not displaying properly: [code] Last edited by Skeptical; 26-07-2006 at 04:47 PM.

User Name Offline Member Posts: 116 Join Date: May 2005	16-07-2006, 09:24 AM Aha! Code: <font face=3D"Verdana, Arial, Helvetica" size=3D"2"> I think you'll find it is the above code that is breaking it. Verdana, Arial and Helvetica are English fonts which do not contain Chinese characters. Remove the font face code (or replace those with a Chinese font) from the e-mail templates, clear your cache and try it again.