Class 'xehmz8ib' not found

f0rd42 · **Class 'xehmz8ib' not found -** 19-04-2007, 04:15 PM

Hi there

I just downloaded the latest CVS and wanted to upgrade, but when I call the upgrade.php, i get a blank page and the following error in apacke's error log:

Quote:

PHP Fatal error: Class 'xehmz8ib' not found in /srv/www/htdocs/supportsuite/swift.php on line 181, referer: http://www.yadayadayada.com

I searched google without success ...

Anyone any idea?

Thanks

Andre

**Jamie Edwards** · 19-04-2007, 05:10 PM

Hi Andre,

Please submit a support ticket about this. There may be a problem with the latest build.

f0rd42 · 19-04-2007, 05:15 PM

Hi

i already did this

Andre

f0rd42 · 19-04-2007, 05:19 PM

correction: it seems that your own support system doesn't work :-)

I opened a ticket through members.kayako.com, but it seems the ticket doiesn't be created ......

Andre

**Jamie Edwards** · 19-04-2007, 05:22 PM

Hi Andre, how do you mean it doesn't seem created?

f0rd42 · 19-04-2007, 05:23 PM

I can't see it in my ticket list and I don't get an email about that new ticket

**Jamie Edwards** · 19-04-2007, 06:01 PM

Hi f0rd42,

This is working at my end.

When you press the Submit button, do you get a ticket overview? On here should be your ticket ID - if you can find it, please post it here.

supportskins · 19-04-2007, 10:57 PM

Try re-uploading the PHP files in ASCII format and check if that fixes the issue.

f0rd42 · 20-04-2007, 07:25 AM

Hi

no, I don't get the Ticket Overview, it redirects me back to where I can choose a department for a new ticket.
anyway, I "downgraded" to the latest stable and it's working now (with all the still existing bugs like the < /br> and the missing carriage returns :-(

Andre

triller · 20-04-2007, 08:32 AM

I see the same problem with the latest CVS.

I extracted the file "swift/includes/functions_staff.php" from the CVS, and replace it with the old one on my server.

Then, I login as admin, and click the 'manage staff' to test the new feature. But I see fatal error with the 'admin_staff.php'.

There must be something wrong with the new CVS.

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f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	19-04-2007, 05:15 PM Hi i already did this Andre

f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	19-04-2007, 05:19 PM correction: it seems that your own support system doesn't work :-) I opened a ticket through members.kayako.com, but it seems the ticket doiesn't be created ...... Andre

f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	19-04-2007, 05:23 PM I can't see it in my ticket list and I don't get an email about that new ticket

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	19-04-2007, 10:57 PM Try re-uploading the PHP files in ASCII format and check if that fixes the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	20-04-2007, 07:25 AM Hi no, I don't get the Ticket Overview, it redirects me back to where I can choose a department for a new ticket. anyway, I "downgraded" to the latest stable and it's working now (with all the still existing bugs like the < /br> and the missing carriage returns :-( Andre

triller Offline Member Posts: 52 Join Date: Apr 2006	20-04-2007, 08:32 AM I see the same problem with the latest CVS. I extracted the file "swift/includes/functions_staff.php" from the CVS, and replace it with the old one on my server. Then, I login as admin, and click the 'manage staff' to test the new feature. But I see fatal error with the 'admin_staff.php'. There must be something wrong with the new CVS.