Click NEWS tab and sub-menu shows UNDEFINED - Kayako

NC Software · **Click NEWS tab and sub-menu shows UNDEFINED -** 30-06-2007, 10:35 PM

Not getting a sub-menu for the News area.

**Jamie Edwards** · 02-07-2007, 01:20 PM

Hi Neal,

What version are you running? Have you upgraded to a CVS build?

I recommend clearing out your cache folder within your installation directory and trying again (simply be revisiting the page which will cause a cache rebuild).

NC Software · 02-07-2007, 01:31 PM

I'm running the 3.10.02 RELEASE/STABLE. Never touched a CVS after the 3.10.02 stable/release.

**Jamie Edwards** · 02-07-2007, 01:46 PM

Strange - can you try the cache rebuild and let me know what result this has?

jpuff · 02-07-2007, 02:10 PM

I've had this happen to me before after changing permissions for the different teams we have. Removing staffcpmenuclick.js from the cache directory should do the trick.

NC Software · 28-07-2007, 07:51 PM

Looks like this issue is a quite common BUG when searching the forums for "undefined". Mine started being just the News area, then propagated to other menus. I resolved it by turning off GZip compression in the Settings...CPU and Server Optimization area

craigbrass · 28-07-2007, 08:00 PM

Hmm, that narrows it down. Hopefully Jamie can get it fixed for .11.

**Jamie Edwards** · 29-07-2007, 11:34 AM

Quote:

Originally Posted by NC Software

Looks like this issue is a quite common BUG when searching the forums for "undefined". Mine started being just the News area, then propagated to other menus. I resolved it by turning off GZip compression in the Settings...CPU and Server Optimization area

I think this is coincidence, and changing the output setting simply caused a menu cache rebuild (but I am unsure) - GZIP compression for page output isn't going to change a set of menu items in the way as reported.

atDev · 05:21 PM

We have the exact same issue, just started recently.

Turning gzip to off fixed it.

craigbrass · 31-07-2007, 05:19 PM

Have you upgraded to .11 released today to see if it still does it in this release?

Sheep · 31-07-2007, 05:36 PM

Try to run http://mydomain.something/staff/inde...a=rebuildcache

NC Software · 01-08-2007, 07:58 PM

Maybe gzip is corrupting the cache? I updated to 3.11 and tried turning gzip compression back on today, instantly my NEWS sub-menu went to "undefined" again, so I turned off gzip compression and it's fine again.

craigbrass · 01-08-2007, 08:35 PM

Have you submitted a bug report about this? If not -> http://bugs.kayako.net

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NC Software Offline Member Posts: 466 Join Date: Dec 2005 Location: Sitting	02-07-2007, 01:31 PM I'm running the 3.10.02 RELEASE/STABLE. Never touched a CVS after the 3.10.02 stable/release. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

jpuff Offline Member Posts: 78 Join Date: Aug 2006	02-07-2007, 02:10 PM I've had this happen to me before after changing permissions for the different teams we have. Removing staffcpmenuclick.js from the cache directory should do the trick.

NC Software Offline Member Posts: 466 Join Date: Dec 2005 Location: Sitting	28-07-2007, 07:51 PM Looks like this issue is a quite common BUG when searching the forums for "undefined". Mine started being just the News area, then propagated to other menus. I resolved it by turning off GZip compression in the Settings...CPU and Server Optimization area Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	28-07-2007, 08:00 PM Hmm, that narrows it down. Hopefully Jamie can get it fixed for .11. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

atDev Offline Member Posts: 91 Join Date: Jan 2007	31-07-2007, 05:16 PM We have the exact same issue, just started recently. Turning gzip to off fixed it. Last edited by atDev; 31-07-2007 at 05:21 PM..

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	31-07-2007, 05:19 PM Have you upgraded to .11 released today to see if it still does it in this release? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Sheep Offline Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	31-07-2007, 05:36 PM Try to run http://mydomain.something/staff/inde...a=rebuildcache Antoine "Sheep" BERMON -- Lurking around there --

NC Software Offline Member Posts: 466 Join Date: Dec 2005 Location: Sitting	01-08-2007, 07:58 PM Maybe gzip is corrupting the cache? I updated to 3.11 and tried turning gzip compression back on today, instantly my NEWS sub-menu went to "undefined" again, so I turned off gzip compression and it's fine again. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	01-08-2007, 08:35 PM Have you submitted a bug report about this? If not -> http://bugs.kayako.net Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger