client - Kayako

benada · **client -** 31-10-2007, 04:55 PM

What do i (administrator) have to do so clients can respond to tickets via mail instead of going to the desk?
Now they only can reply via desk

**Jamie Edwards** · 31-10-2007, 04:58 PM

Hi benada,

You need to set up e-mail addresses and e-mail queues. This process is thoroughly documented in the manual: http://docs.kayako.net

Please do not post your queries in the Forum Helpdesk - they are for forum issues only and cannot be seen by other users.

supportskins · 31-10-2007, 07:05 PM

Look into the "Setting up e-mail piping" section of the manual, that is what you need to do.

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benada Offline New Member Posts: 3 Join Date: Oct 2007	client - 31-10-2007, 04:55 PM What do i (administrator) have to do so clients can respond to tickets via mail instead of going to the desk? Now they only can reply via desk

supportskins Offline Senior Member Posts: 3,956 Join Date: Aug 2006 Location: Mumbai, India	31-10-2007, 07:05 PM Look into the "Setting up e-mail piping" section of the manual, that is what you need to do. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/