Client cant see ticket created by staff

techs · **Client cant see ticket created by staff -** 14-02-2007, 09:52 PM

I login as a staff member and create a ticket under the department that is associated with a template group. Now when the user logs in they can't see the ticket and at the bottom of the ticket it says default template group instead of the other template group.

supportskins · 15-02-2007, 05:35 PM

Make sure you have assigned your Staff Users the departments for which the ticket has been created for.

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techs Offline Member Posts: 41 Join Date: Oct 2006	Client cant see ticket created by staff - 14-02-2007, 09:52 PM I login as a staff member and create a ticket under the department that is associated with a template group. Now when the user logs in they can't see the ticket and at the bottom of the ticket it says default template group instead of the other template group.

supportskins Offline Senior Member Posts: 3,529 Join Date: Aug 2006 Location: Mumbai, India	15-02-2007, 05:35 PM Make sure you have assigned your Staff Users the departments for which the ticket has been created for. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/