Client as a 'Super User'?

[Dalton]

'Super User' may not be the best term, but here is our issue:

For a client company that has several users within that company, we would like those clients to be able to see all of the tickets submitted by that company.

For example: YOU and JIM were both working for COMPANY-A. You log into SupportSuite to review your open tickets. You will see both your tickets and JIM's tickets. Also, JIM will see all of your tickets when he logs in.

I know that you can setp a user as COMPANY-A and then assign several email addresses to this company, but it sends all responses to the primary. This option would be fine if we could have it send to all or to the original submitter.

Thanks again!

[Jamie Edwards]

Hi Dalton,

You can achieve this by creating user groups (within the staff control panel) for your 'companies', and then you can select your 'super users' and set them as manager users - this enables the user to see all tickets submitted by users in the same group as them.

http://jamie.kayako.org/screenshots/...4802090707.png

[Dalton]

Thank you, Jamie...but I was hoping that wouldn't be your answer.

We are currently using the GROUPS to define functional categories across our clients based on the product/service they are using.

Most likely, we will shift to using GROUPS as you defined....I was jsut hoping for something to facilitate 'sub-groups' or something to that effect.

Thanks again!

[craigbrass]

There isn't currently a feature to do this. You can suggest it in the feature requests board for consideration for V4.