Client Ticket View

[techs]

When my clients login they see all the closed and open tickets.. How do we allow them to customize their view or how do we create multiple views?

If they have hundreds of tickets this will be painful to sift through.

I also need to know how the customer can search on their side to find a specific ticket?

[Hermelin]

As I wanted to sort the list by Department and to display only non-closed tickets by default, I completelly changed the template to something like this:

PHP Code:

<?
  $my_ticketlist = (array) $this->_vars["ticketlist"];
  $my_departmentlist = (array) $this->_vars["_SWIFT"]["departmentcache"];
  $my_tldepartment = array ();
  $my_tlticketid = array ();
  $my_currentdepartmentid = NULL;
  $my_rowclass = "row1";
// Filter closed tickets and prepare sort
  foreach ($my_ticketlist as $key => $value) {
    if ( $value["status"] != "Closed" ) {
      array_push ($my_tldepartment, $my_departmentlist[$value["departmentid"]]["displayorder"]); 
      array_push ($my_tlticketid, $value["ticketid"]);
    }
  }  
// Sort the ticket list by department
  array_multisort ($my_tldepartment, SORT_ASC, $my_tlticketid, SORT_DESC);
// Display the sorted ticket list
  foreach($my_tlticketid as $key => $value) {
    $my_currentticket = $my_ticketlist[$value];
    $my_staffid = $my_currentticket["ownerstaffid"]; 
    if ( $my_currentticket["departmentid"] != $my_currentdepartmentid ) { 
      if ( isset($my_currentdepartmentid) ) {
// Close department list table
      }
// Display department title and start list
    }
//  Display ticket
  }
?>

The side effect is that if the client have mutiple pages of tickets with old tickets open the pagination will be strange. I didn't get as far as making the nice coloring of rows from Kayako...

More a post for development, but I hope it helps though.

Anne

N.B. That was set up in previous stable version, still works, my PHP code may not be optimal, performances not tested, also I quickly withdrew the terrible html that I need from my website because that probably doesn't help anybody...