ClientExec LoginShare Issues - Page 2 - Kayako

integrahost · 10-12-2005, 06:44 PM

I know what you said craig, but I would like to get word for Kayako that they are at least aware of it and a timeline.

Nick [K] · 10-12-2005, 07:19 PM

integrahost,

I have merged your old post into this one. Please be patient in waiting for a response. As Craig said, there is nothing wrong with the LoginShare. Also, posting new threads all the time about the same issues, or bumping your threads is not going to get you any faster a response. Please wait patiently.

integrahost · 11-12-2005, 12:31 AM

This is all I needed, I know now that you know of this issue. Hopefully it will be fixed soon.

PeterT · 12-12-2005, 01:39 PM

Quote:

Originally Posted by craigbrass

Hello,

Quote:

Originally Posted by craigbrass

I am Craig Brass and one of my developers made this LoginShare. The problem you are experiancing is NOT with the ClientExec LoginShare in particular, it is a cookie error generally with the LoginShare system. I have reported this to Varun and it is going to be fixed soon.

Best Regards,
Craig Brass

I don't see the bug in the roadmap, shouldn't it be added?

integrahost · 12-12-2005, 11:09 PM

I added it in under clientexec but someone needs to add it in as a loginshare issue

integrahost · **ClientExec LoginShare fix? -** 16-12-2005, 06:09 PM

When do you plan on fixing the ClientExec LoginShare?

craigbrass · 16-12-2005, 06:38 PM

Hello,

1. Please upgrade to the latest version of Kayako (3.00.29).
2. Please check your DB details for the ClientExec database in the LoginShare area.
3. Make sure that template group is configured for the ClientExec loginshare.

If all that fails, please post back and I will take a look manually at your installation of Kayako if you like.

Best Regards,
Craig Brass

integrahost · 16-12-2005, 07:05 PM

I had already checked all that, email me at kyle@integrahost.com and i'll email you back details so you can look at it yourself

craigbrass · 16-12-2005, 07:33 PM

E-Mail sent.

PeterT · 11:27 AM

I still have this issue, they can login once, kayako creates a user, after that they can't login anymore.
I've checked the above info btw, and it works, otherwise they wouldn't be able to login the first time, right?

Running 3.00.31

integrahost · 17-12-2005, 08:09 PM

Thats what I was thinking Peter.

craigbrass · 18-12-2005, 08:04 PM

Please not I am currently looking over your installation to find the cause of the problem. Please be patient though as I have a lot on to date.

PeterT · 18-12-2005, 09:27 PM

Quote:

Originally Posted by craigbrass

Please not I am currently looking over your installation to find the cause of the problem. Please be patient though as I have a lot on to date.

Craig,

I'm wondering, don't you have this problem yourself?
Seeing as we experience the same thing as integrahost it would indicate it's not a isolated problem?

craigbrass · 18-12-2005, 09:52 PM

I do not use it personally, it's just I had a clientexec licence (don't ask me why lol) and decided to have it implemented.

integrahost · 19-12-2005, 03:03 AM

I appreciate it Craig.. Varun should send you so money, bc you have been more help then any of his staff...

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Loginshare issues, fixed other but not phpaudit	atDev	SupportSuite, eSupport and LiveResponse	6	10-02-2008 04:05 PM
LoginShare LDAP Issues (Tivoli)	adamonis	SupportSuite, eSupport and LiveResponse	1	27-09-2007 11:25 PM
LoginShare issues?	threeyears	SupportSuite, eSupport and LiveResponse	5	21-11-2006 02:17 PM

integrahost Offline Member Posts: 30 Join Date: Nov 2005	10-12-2005, 06:44 PM I know what you said craig, but I would like to get word for Kayako that they are at least aware of it and a timeline.

integrahost Offline Member Posts: 30 Join Date: Nov 2005	11-12-2005, 12:31 AM This is all I needed, I know now that you know of this issue. Hopefully it will be fixed soon.

integrahost Offline Member Posts: 30 Join Date: Nov 2005	12-12-2005, 11:09 PM I added it in under clientexec but someone needs to add it in as a loginshare issue

integrahost Offline Member Posts: 30 Join Date: Nov 2005	ClientExec LoginShare fix? - 16-12-2005, 06:09 PM When do you plan on fixing the ClientExec LoginShare?

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-12-2005, 06:38 PM Hello, 1. Please upgrade to the latest version of Kayako (3.00.29). 2. Please check your DB details for the ClientExec database in the LoginShare area. 3. Make sure that template group is configured for the ClientExec loginshare. If all that fails, please post back and I will take a look manually at your installation of Kayako if you like. Best Regards, Craig Brass

integrahost Offline Member Posts: 30 Join Date: Nov 2005	16-12-2005, 07:05 PM I had already checked all that, email me at kyle@integrahost.com and i'll email you back details so you can look at it yourself

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	16-12-2005, 07:33 PM E-Mail sent.

PeterT Offline New Member Posts: 5 Join Date: Nov 2005	17-12-2005, 10:31 AM I still have this issue, they can login once, kayako creates a user, after that they can't login anymore. I've checked the above info btw, and it works, otherwise they wouldn't be able to login the first time, right? Running 3.00.31 Last edited by PeterT; 17-12-2005 at 11:27 AM..

integrahost Offline Member Posts: 30 Join Date: Nov 2005	17-12-2005, 08:09 PM Thats what I was thinking Peter.

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	18-12-2005, 08:04 PM Please not I am currently looking over your installation to find the cause of the problem. Please be patient though as I have a lot on to date.

craigbrass Offline Senior Member Posts: 5,922 Join Date: Jun 2005 Location: Cumbria, UK	18-12-2005, 09:52 PM I do not use it personally, it's just I had a clientexec licence (don't ask me why lol) and decided to have it implemented.

integrahost Offline Member Posts: 30 Join Date: Nov 2005	19-12-2005, 03:03 AM I appreciate it Craig.. Varun should send you so money, bc you have been more help then any of his staff...