clients change ticket details? - Kayako

ppc · **clients change ticket details? -** 24-02-2007, 11:52 PM

I'm pretty sure I saw somewhere on kayako's website that a client will be able to close tickets themselves/update other info reg a specific ticket.

Is this feature available now? If not, where can I check its progress?

Thanks

tommy · 25-02-2007, 12:13 AM

ppc,

Apparently the ability for a client to close tickets/change status, etc. is included in the latest CVS build. Note, however, that there has been some discussion in this forum about how this was implemented.

Me, I'm waiting for the next STABLE distribution...

**Digital Mayhem** · 25-02-2007, 01:29 AM

Odd I don't see this any of the changelogs for any version for the pass 3 months.

supportskins · 25-02-2007, 07:33 AM

Yes this has been added in the latest CVS build.

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ppc Offline Member Posts: 47 Join Date: Jun 2006	clients change ticket details? - 24-02-2007, 11:52 PM I'm pretty sure I saw somewhere on kayako's website that a client will be able to close tickets themselves/update other info reg a specific ticket. Is this feature available now? If not, where can I check its progress? Thanks

tommy Offline New Member Posts: 21 Join Date: Oct 2005 Location: Boulder, CO USA	25-02-2007, 12:13 AM ppc, Apparently the ability for a client to close tickets/change status, etc. is included in the latest CVS build. Note, however, that there has been some discussion in this forum about how this was implemented. Me, I'm waiting for the next STABLE distribution... Cheers, Tom

Digital Mayhem Offline Community Moderator Posts: 794 Join Date: May 2005 Location: Henderson, Nevada	25-02-2007, 01:29 AM Odd I don't see this any of the changelogs for any version for the pass 3 months. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You

supportskins Offline Senior Member Posts: 3,958 Join Date: Aug 2006 Location: Mumbai, India	25-02-2007, 07:33 AM Yes this has been added in the latest CVS build. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/