| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 142 Join Date: Apr 2006 | Close Ticket on Reply? -
07-02-2007, 06:57 PM
How can I automatically close a ticket on reply? Cliff. |
| |  |
|
(#2)
|
| Member Posts: 42 Join Date: Nov 2006 Location: Germany |
07-02-2007, 07:45 PM
Just go to Staff CP: Tickets, Manage Tickets, Options (on the rigth) Default Ticket Status when Replying set to Closed Anne |
| | |
|
(#3)
|
| Senior Member  Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India |
08-02-2007, 07:20 AM
Are you inquiring about the tickets replied via Staff CP or via email? If via Staff CP then the solution provided by Anne is spot on. If you wish to close tickets via email, you need to use the Parser Rules.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
|
| Tags |
| close, ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Linear Mode
