Closed Tickets going Overdue!!!

Darren · Darren Using 3.00.27

This is a really stupid bug!

When I close a ticket, the Due Date is still active and the ticket goes Overdue.

It's CLOSED! FINISHED. DONE.

Why the hell is it being marked as overdue?

Is this a reported bug?

When will it be fixed?

**Raghav Arora** · 03-01-2006, 01:38 PM

Hi Darren,
This is a known bug and will be fixed soon.

Let us know if there is anything else.

Regards,

Raghav Arora

Darren · Darren Using 3.00.27

How do I go about finding Overdue tickets?

I can't find a report/filter for this...ideas anyone?

Keenondots · 20-01-2006, 10:02 AM

Any news on this. I often have clients reply 'Thanks' or 'Ok'. When I just close the ticket again, the are stil due. Annoying...

ehoffman · 20-01-2006, 04:34 PM

WE see this annoying behavior too. How about when it is in the ON HOLD queue, there is no due date. Let us choose if due dates are active by where they are in the system....a certain ticket status could just ignore the due dates and stop showing up on my dashboard.

Keenondots · 20-01-2006, 04:36 PM

Workaround: send a 'Forward' to yourself. This clears the Due Date without annoying clients. Corrected behaviour should result in clearing the Due Date when the status of a ticket is changed to Close.

bubble · 22-01-2006, 05:02 AM

you may want to look at my previous post here:
Ticket Closed but still Due

tomaz · 22-01-2006, 01:00 PM

Quote:

Originally Posted by Raghav [K]

Hi Darren,
This is a known bug and will be fixed soon.

When?

When Varun will be back to fix last bugs on back-end source code?

When bugs on main product (eSupport) will be consider more important than those on Kayako Mobile or Syncworks?

SupportMods · 27-05-2006, 10:49 PM

Hi,

Has this been fixed yet. It seems more of a bug then a feature request.... It is really annoying especially when you have these tickets marked with a different color and you want to sort overdue tickets that are not closed.

landspeed · 19-09-2007, 04:20 PM

This is still an issue in the latest version. Any update?

landspeed · 06-02-2008, 05:04 PM

Hello?

**Jamie Edwards** · 06-02-2008, 05:34 PM

Hi Landspeed,

Please submit a bug report: Kayako Bug Tracker - Issue List and we will look into it.

francesco · **Overdue Closed Ticket -** 14-03-2008, 01:13 PM

Ticket going overdue after is closed...

ecornet · 14-03-2008, 01:27 PM

how about setting the Reset due time on status change for Closed to yes. Shouldn't that force a removal of SLA and due times?

supportskins · 14-03-2008, 01:56 PM

Quote:

Ticket going overdue after is closed...

Which version of Kayako are you using?

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Kayako Bug Tracker - Viewing Issue #475 - Closed tickets go 'overdue'	This thread	Refback	11-03-2008 10:13 PM

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Darren Offline Member Posts: 58 Join Date: Apr 2005	Closed Tickets going Overdue!!! - 03-01-2006, 01:06 PM This is a really stupid bug! When I close a ticket, the Due Date is still active and the ticket goes Overdue. It's CLOSED! FINISHED. DONE. Why the hell is it being marked as overdue? Is this a reported bug? When will it be fixed? Darren Using 3.00.27

Darren Offline Member Posts: 58 Join Date: Apr 2005	Finding Overdue tickets - 03-01-2006, 01:50 PM How do I go about finding Overdue tickets? I can't find a report/filter for this...ideas anyone? Darren Using 3.00.27

Keenondots Offline New Member Posts: 8 Join Date: Jan 2006	20-01-2006, 10:02 AM Any news on this. I often have clients reply 'Thanks' or 'Ok'. When I just close the ticket again, the are stil due. Annoying...

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	20-01-2006, 04:34 PM WE see this annoying behavior too. How about when it is in the ON HOLD queue, there is no due date. Let us choose if due dates are active by where they are in the system....a certain ticket status could just ignore the due dates and stop showing up on my dashboard.

Keenondots Offline New Member Posts: 8 Join Date: Jan 2006	20-01-2006, 04:36 PM Workaround: send a 'Forward' to yourself. This clears the Due Date without annoying clients. Corrected behaviour should result in clearing the Due Date when the status of a ticket is changed to Close.

bubble Offline Member Posts: 149 Join Date: Apr 2004	22-01-2006, 05:02 AM you may want to look at my previous post here: Ticket Closed but still Due -- bubble

SupportMods Offline Member Posts: 92 Join Date: Sep 2005 Location: Earth Most Of The Time	27-05-2006, 10:49 PM Hi, Has this been fixed yet. It seems more of a bug then a feature request.... It is really annoying especially when you have these tickets marked with a different color and you want to sort overdue tickets that are not closed.

landspeed Offline New Member Posts: 7 Join Date: Jan 2007	19-09-2007, 04:20 PM This is still an issue in the latest version. Any update?

landspeed Offline New Member Posts: 7 Join Date: Jan 2007	06-02-2008, 05:04 PM Hello?

francesco Offline New Member Posts: 3 Join Date: Sep 2006	Overdue Closed Ticket - 14-03-2008, 01:13 PM Ticket going overdue after is closed...

ecornet Offline Member Posts: 159 Join Date: Feb 2008	14-03-2008, 01:27 PM how about setting the Reset due time on status change for Closed to yes. Shouldn't that force a removal of SLA and due times? VoiceWay IP Telephony for Business and Residential