Closed Tickets going Overdue!!! - Page 2 - Kayako

bruinbear714 · 14-03-2008, 08:37 PM

Not sure about original poster, but I have 3.11.01 and tickets are STILL GOING overdue when closed.

Quote:

Originally Posted by supportskins

Which version of Kayako are you using?

Benji · 07-04-2008, 10:36 AM

Yes the same is happening here

epygi · 07-04-2008, 11:50 AM

When it will be fixed?

Dynadata · 09-04-2008, 08:25 AM

Has this bug been fixed yet?

ecornet · 09-04-2008, 01:40 PM

I don't' have this problem because I set the Reset due time on status to Yes for my 'closed' status tickets. It clears the due time

Gregg · 28-04-2008, 03:12 PM

Quote:

Originally Posted by ecornet

I don't' have this problem because I set the Reset due time on status to Yes for my 'closed' status tickets. It clears the due time

Hey thanks for that. I am sure that will work going forward but what about all the closed over due tickets that I already have listed. How do you get rid of them?

ecornet · 28-04-2008, 03:47 PM

I would manually clear their due time. There is an option when editing the ticket to clear (a second calendar icon beside the first one). This works well if you don't have a ton of tickets. If you do, well, you might want to skip lunch and perhaps invest in some carpel tunnel remedies because you will be clearing each

Gregg · 28-04-2008, 09:15 PM

thanks again. I have about 1000 tickets i have to clear. So forget about skipping lunch. I'll be here all night.

:c(

ecornet · 29-04-2008, 01:23 PM

you might be able to do it via the database, but i don't know what effect that might have on the system

GoneShootin · 01-08-2008, 09:33 AM

Quote:

Originally Posted by ecornet

you might be able to do it via the database, but i don't know what effect that might have on the system

How would this be achieved?

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Benji Offline New Member Posts: 14 Join Date: Jun 2006	07-04-2008, 10:36 AM Yes the same is happening here

epygi Offline New Member Posts: 7 Join Date: Apr 2008	07-04-2008, 11:50 AM When it will be fixed?

Dynadata Offline Member Posts: 171 Join Date: Feb 2008 Location: Netherlands	09-04-2008, 08:25 AM Has this bug been fixed yet?

ecornet Offline Member Posts: 159 Join Date: Feb 2008	09-04-2008, 01:40 PM I don't' have this problem because I set the Reset due time on status to Yes for my 'closed' status tickets. It clears the due time VoiceWay IP Telephony for Business and Residential

ecornet Offline Member Posts: 159 Join Date: Feb 2008	28-04-2008, 03:47 PM I would manually clear their due time. There is an option when editing the ticket to clear (a second calendar icon beside the first one). This works well if you don't have a ton of tickets. If you do, well, you might want to skip lunch and perhaps invest in some carpel tunnel remedies because you will be clearing each VoiceWay IP Telephony for Business and Residential

Gregg Offline New Member Posts: 5 Join Date: Apr 2008	28-04-2008, 09:15 PM thanks again. I have about 1000 tickets i have to clear. So forget about skipping lunch. I'll be here all night. :c(

ecornet Offline Member Posts: 159 Join Date: Feb 2008	29-04-2008, 01:23 PM you might be able to do it via the database, but i don't know what effect that might have on the system VoiceWay IP Telephony for Business and Residential