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Success Offline
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"COMPANY NAME" - Powered By Kayako SupportSuite - 03-01-2006, 12:04 PM

on /help/index.php

The title says:

"COMPANY NAME" - Powered By Kayako SupportSuite

Where can we edit the Company name?
   
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03-01-2006, 12:15 PM

Currently mine says "admin - Powered By Kayako SupportSuite"

How to change the words?
   
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disenioweb Offline
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03-01-2006, 12:16 PM

go to Admin area - settings - general - Company Name


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03-01-2006, 12:19 PM

I did changed that field but it's not updated.
   
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disenioweb Offline
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03-01-2006, 12:20 PM

try to refresh your browser....this is the option you have to use....


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03-01-2006, 12:22 PM

I did that too.
   
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disenioweb Offline
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03-01-2006, 12:24 PM

go to by FTP, and find the folder Cache, delete the files you have in this folder....


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03-01-2006, 12:37 PM

I deleted cache files also but it still don't work.

I entered admin as the company name during setup.

Now, no matter what value I entered in the admin area, that line remains the same.

Weird.
   
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03-01-2006, 12:42 PM

Solved it!

Admin Area > Templates > Manage Templates > Settings
   
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disenioweb Offline
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03-01-2006, 12:51 PM

which template did you edit ?


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tomaz Offline
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03-01-2006, 01:28 PM

When everything is fine, you can manage it in Admin Area > Settings > General



If it don't work, try Admin Area > Templates > Manage Templates > Header and change [general_companyname] by your value (maybe you will have to seek for [general_companyname] somewhere else.



This second solution is bad, cause you have to change souce code and it must work with solution one. 2nd solution is a desesparate one.

Last edited by tomaz; 03-01-2006 at 01:33 PM.
   
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03-01-2006, 02:04 PM

Thanks.

You don't need to go for the second option.

I went to Admin Area > Templates > Manage Templates > Settings > Company Name.

disenioweb: default Template
   
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tomaz Offline
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03-01-2006, 03:43 PM

Whoaw Success which version are you using ? Templates and Settings are 2 different categories in kayao demo (3.0.13) and our v3 test (3.0.27).
   
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03-01-2006, 03:48 PM

I'm using 3.00.32
   
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iswell Offline
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13-02-2006, 09:07 PM

I am having the same problem. I purchased the branding free option and wonder if maybe that has something to do with it. When I look in the header template file I see the kayako branding info as well as the general_comanyname but the kayako suport stuff does not show up so it makes me think maybe that code is not being used with the branding free option.
   
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