"COMPANY NAME" - Powered By Kayako SupportSuite

Success · **"COMPANY NAME" - Powered By Kayako SupportSuite -** 03-01-2006, 12:04 PM

on /help/index.php

The title says:

"COMPANY NAME" - Powered By Kayako SupportSuite

Where can we edit the Company name?

Success · 03-01-2006, 12:15 PM

Currently mine says "admin - Powered By Kayako SupportSuite"

How to change the words?

disenioweb · 03-01-2006, 12:16 PM

go to Admin area - settings - general - Company Name

Success · 03-01-2006, 12:19 PM

I did changed that field but it's not updated.

disenioweb · 03-01-2006, 12:20 PM

try to refresh your browser....this is the option you have to use....

Success · 03-01-2006, 12:22 PM

I did that too.

disenioweb · 03-01-2006, 12:24 PM

go to by FTP, and find the folder Cache, delete the files you have in this folder....

Success · 03-01-2006, 12:37 PM

I deleted cache files also but it still don't work.

I entered admin as the company name during setup.

Now, no matter what value I entered in the admin area, that line remains the same.

Weird.

Success · 03-01-2006, 12:42 PM

Solved it!

Admin Area > Templates > Manage Templates > Settings

disenioweb · 03-01-2006, 12:51 PM

which template did you edit ?

tomaz · 01:33 PM

When everything is fine, you can manage it in Admin Area > Settings > General

If it don't work, try Admin Area > Templates > Manage Templates > Header and change [general_companyname] by your value (maybe you will have to seek for [general_companyname] somewhere else.

This second solution is bad, cause you have to change souce code and it must work with solution one. 2nd solution is a desesparate one.

Success · 03-01-2006, 02:04 PM

Thanks.

You don't need to go for the second option.

I went to Admin Area > Templates > Manage Templates > Settings > Company Name.

disenioweb: default Template

tomaz · 03-01-2006, 03:43 PM

Whoaw Success which version are you using ? Templates and Settings are 2 different categories in kayao demo (3.0.13) and our v3 test (3.0.27).

Success · 03-01-2006, 03:48 PM

I'm using 3.00.32

iswell · 13-02-2006, 09:07 PM

I am having the same problem. I purchased the branding free option and wonder if maybe that has something to do with it. When I look in the header template file I see the kayako branding info as well as the general_comanyname but the kayako suport stuff does not show up so it makes me think maybe that code is not being used with the branding free option.

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Success Offline Member Posts: 51 Join Date: Dec 2005	"COMPANY NAME" - Powered By Kayako SupportSuite - 03-01-2006, 12:04 PM on /help/index.php The title says: "COMPANY NAME" - Powered By Kayako SupportSuite Where can we edit the Company name?

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 12:15 PM Currently mine says "admin - Powered By Kayako SupportSuite" How to change the words?

disenioweb Offline Member Posts: 199 Join Date: Apr 2004	03-01-2006, 12:16 PM go to Admin area - settings - general - Company Name -

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 12:19 PM I did changed that field but it's not updated.

disenioweb Offline Member Posts: 199 Join Date: Apr 2004	03-01-2006, 12:20 PM try to refresh your browser....this is the option you have to use.... -

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 12:22 PM I did that too.

disenioweb Offline Member Posts: 199 Join Date: Apr 2004	03-01-2006, 12:24 PM go to by FTP, and find the folder Cache, delete the files you have in this folder.... -

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 12:37 PM I deleted cache files also but it still don't work. I entered admin as the company name during setup. Now, no matter what value I entered in the admin area, that line remains the same. Weird.

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 12:42 PM Solved it! Admin Area > Templates > Manage Templates > Settings

disenioweb Offline Member Posts: 199 Join Date: Apr 2004	03-01-2006, 12:51 PM which template did you edit ? -

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 02:04 PM Thanks. You don't need to go for the second option. I went to Admin Area > Templates > Manage Templates > Settings > Company Name. disenioweb: default Template

tomaz Offline Member Posts: 55 Join Date: Jun 2005	03-01-2006, 03:43 PM Whoaw Success which version are you using ? Templates and Settings are 2 different categories in kayao demo (3.0.13) and our v3 test (3.0.27).

Success Offline Member Posts: 51 Join Date: Dec 2005	03-01-2006, 03:48 PM I'm using 3.00.32

iswell Offline New Member Posts: 3 Join Date: Jan 2006	13-02-2006, 09:07 PM I am having the same problem. I purchased the branding free option and wonder if maybe that has something to do with it. When I look in the header template file I see the kayako branding info as well as the general_comanyname but the kayako suport stuff does not show up so it makes me think maybe that code is not being used with the branding free option.