"COMPANY NAME" - Powered By Kayako SupportSuite

[kami]

When we first started I asked the same question & here is the reply I got.. hope this helps - I just tried it with the latest upgraded and it worked..

Regards,
- Kami

You can remove the Kayako branding by editing the footer template and by editing the Language Phrases.

Admin CP > Languages > Search Phrases

Search for Kayako and the 3 language phrases you need to edit are:

copyright
poweredby
poweredbytitle

> Also the title page needs to be changed.

You can change the header of the page using:
Admin CP> Templates> Manage Templates> General> Header

[nhasian]

Hello Kami,

I received the same instructions. unfortunately it is a lot more difficult because the instructions are incomplete.

[iswell]

Try this...
Admin CP > Templates > Manage Groups > default > Settings > Company Name

[xfriday]

Originally Posted by iswell

I am having the same problem. I purchased the branding free option and wonder if maybe that has something to do with it. When I look in the header template file I see the kayako branding info as well as the general_comanyname but the kayako suport stuff does not show up so it makes me think maybe that code is not being used with the branding free option.

The PDFs generated from KB also have a link going to KAYAKO.COM though I have a branding free option license.

[MACscr]

Did you ever get this issues resolved?

[FortHost]

Here's the resolution.

1. Login to Admin section
2. Go to Options > Templates > Manage Groups (NOT Manage Templates)
3. Click on the 'Settings' link next to the group being used.

The page that comes up is where you can edit the 'Company Name' field which is where the page titles come from.

Regarding the removing of the Kayako info for private label systems, it seems that this does have to be done at the template level.