Conditionally display file upload form?

[PDXMan]

Conditionally display file upload form?

In the client-side, ticket creation window, is it possible to display the file upload form conditionally, based on the department selected?

I have a “General Inquires” department that doesn’t need the form, but I would like it to be available for my paying clients.

Is this possible? If so, where are the settings, I haven’t spotted them yet.

Thanks

[greengiant]

I don't think this is currently possible. You should open a feature request for this at http://bugs.kayako.net/

[Varun Shoor]

It might be possible using templates, You might want to check the hidden field tag for departmentid and then you can do something like:

<if $departmentid == "1" || $departmentid == "3"}>
The upload form html code here
<{/if}>

Regards,

Varun Shoor

[PDXMan]

Well, I gave it a try and it stopped the whole page from loading somehow?

I should just be able to wrap the whole thing like this right?

<if $departmentid == "3" || $departmentid == "5"}>

<{if $settings[t_cenattach] == 1}>
<fieldset class="swiftfieldset">
<legend><{$language[tuploadfile]}></legend>
<table width="100%" border="0" cellspacing="1" cellpadding="4">
<{for start=0 stop=$settings[t_cmaxattach] step=1 value=current}>
<tr>
<td width="100%"><span class="smalltext"><input type="file" name="opt_file[<{$current}>]" value="" size="35" class="swifttext" /></span></td>
</tr>
<{/for}>
</table>
</fieldset>
<{/if}>

<{/if}>

Or am I breaking some php rule I've forgotten about?

Thanks for your help.

[greengiant]

The if statement that varun posted was missing a { it should have read as follows. That might be the problem

<{if $departmentid == "1" || $departmentid == "3"}>

[Varun Shoor]

Yep, Thanks for pointing out!

Regards,

Varun Shoor

[PDXMan]

I don't know why I didn't see that. . .

Well now the page loads, but the upload form won't show for any department.

;~D I feel a feature request coming on. . . do you feel it too?

Any other way of doing this?

[Neil-UKWSD]

Hi,

No need for a feature request, here is the code you need:

PHP Code:

<{if $department[departmentid] == "X" || $department[departmentid] == "X"}>

attachment code here

<{/if}> 


Replace X above with your Department ID's where the attachment form should show.

[PDXMan]

Sweet success. . . . .

Thank you Neil!

[digitalibiz]

Which part in the submitticket is the attachment code?

I wrapped it around:

==> <{if $settings[t_cenattach] == 1}>
<fieldset class="swiftfieldset">
<legend><{$language[tuploadfile]}></legend>
<table width="100%" border="0" cellspacing="1" cellpadding="4">
<{for start=0 stop=$settings[t_cmaxattach] step=1 value=current}>
<tr>
<td width="100%"><span class="smalltext"><input type="file" name="opt_file[<{$current}>]" value="" size="35" class="swifttext" /></span></td>
</tr>
<{/for}>
</table>
</fieldset>
<{/if}> <==

and it did not work.

[craigbrass]

Did you clear the /cache/ directory using FTP software afterwards? I suspect this is the issue.