Confusing Auto-Close Message?

[NC Software]

How many of your users reply to the e-mail that they receive stating their ticket will be closed? Here is what is sent:

Dear [user],

This message concerns your Ticket #XYZ123. We have not received any response back from you in 192 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this Email.

Subject: Blah Blah Blah
Department: Sales Inquiry
Priority: High
Status: Responded

Please note that the Ticket will automatically be closed within 24 hours if no response is received from you. The Ticket will not be closed in the case that you send another reply.

[Company Name]

I have rewritten this time after time but everytime an update is applied it wipes out my custom phrases. Hopefully that will be fixed. But regardless, I get replies to this ticket "issue resolved" or "what's this about?" etc. etc. I'm curious how many others get replies to this from confused customers and how this may be worded better so Kayako can improve this e-mail of a ticket being closed such that the staff don't waste additional time on this.

[craigbrass]

Care to post what you change it to so as a starting point for creating the ideal message?