Connecting to Support Center from same gateway (same IP)

eyalm

Can someone please confirm that 2 users using the same gateway can't log in to the support center at the same time?
I even tried logging in to Kayako's support center (support.kayako.net) from 2 different computers inside the company, and when the second user logs in, the first one get disconnected.

Thanks,
Eyal.

supportskins · 21-09-2006, 07:10 PM

We have never come across any such issue. Are both the users using the same login info?

eyalm · 21-09-2006, 09:54 PM

No.
We are using 2 different logins.
I tried going through the proxy or directly to the internet and same error.
As soon as the 2nd user logs in to support.kayako.net, the 1st one gets disconnected.

leyton01 · 22-09-2006, 12:33 PM

have you tried turning off the duplicate IP check switch listed in the other thread (even though it is not the same login)?

eyalm · 22-09-2006, 01:28 PM

yes I have.
there is a doc in the knowledgebase asking to change something in MySQL. Tried that and still same error.
the weird thing is that I can reproduce that error from home using my laptop and my desktop PC with 2 different users connecting to support.kayako.net .
Can anyone try that?

**Digital Mayhem** · 22-09-2006, 02:37 PM

we have 50+ people here in the office all with the same IP and they all connect fine without any issues.

eyalm · 22-09-2006, 04:33 PM

they all connect to support.kayako.net at the same time?

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supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	21-09-2006, 07:10 PM We have never come across any such issue. Are both the users using the same login info? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

eyalm Offline New Member Posts: 19 Join Date: Sep 2006	21-09-2006, 09:54 PM No. We are using 2 different logins. I tried going through the proxy or directly to the internet and same error. As soon as the 2nd user logs in to support.kayako.net, the 1st one gets disconnected.

leyton01 Offline Member Posts: 41 Join Date: Aug 2005	22-09-2006, 12:33 PM have you tried turning off the duplicate IP check switch listed in the other thread (even though it is not the same login)?

eyalm Offline New Member Posts: 19 Join Date: Sep 2006	22-09-2006, 01:28 PM yes I have. there is a doc in the knowledgebase asking to change something in MySQL. Tried that and still same error. the weird thing is that I can reproduce that error from home using my laptop and my desktop PC with 2 different users connecting to support.kayako.net . Can anyone try that?

Digital Mayhem Offline Community Moderator Posts: 855 Join Date: May 2005 Location: Henderson, Nevada	22-09-2006, 02:37 PM we have 50+ people here in the office all with the same IP and they all connect fine without any issues. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

eyalm Offline New Member Posts: 19 Join Date: Sep 2006	22-09-2006, 04:33 PM they all connect to support.kayako.net at the same time?