Constant duplicate messages - Kayako

athanasiusrc · **Constant duplicate messages -** 12-08-2006, 08:24 PM

Within the last week we have started receiving messages to our ticket queue over and over again every few minutes. It seems that the system is downloading the pop mail but not deleting or marking it read on the server. How do I get this to stop?

We use the hosted version.

athanasiusrc · 17-08-2006, 12:46 AM

Hello?? This problem has turned into us receiving over 100 messages a day that are all duplicates and we have heard from a customer that they are receiving autoresponders about each duplicate of the message they sent.

How do we get this to stop????

hmalekib · 17-08-2006, 02:23 AM

I have the exact same problem. System keeps on issuing new ticket ID's to the same problem. Anyone have a solution?

***Varun Shoor*** · 17-08-2006, 12:47 PM

Seems like an email loop, Please search the forum for "email loops" for more information.

Regards,

Varun Shoor

athanasiusrc · 17-08-2006, 08:52 PM

Okay, I looked at previous tickets and can't find anything that applies. Each staff member has a different address than the mail queue and we don't have any kind of verification on like Earthlink's spam blocker.

athanasiusrc · 18-08-2006, 08:10 PM

hello? We have 209 new tickets in our customer service queue.

***Varun Shoor*** · 18-08-2006, 09:07 PM

Hi,
Please email me admin access to your helpdesk at varun AT kayako.com and I will have a look.

Thanks.

Regards,

Varun Shoor

athanasiusrc · 21-08-2006, 04:40 PM

gave information last Saturday.

***Varun Shoor*** · 22-08-2006, 12:03 PM

Quote:

Originally Posted by athanasiusrc

gave information last Saturday.

Hi,
I have sent it over to Mahesh who will look into it and get back to you.

Regards,

Varun Shoor

Overide · 25-08-2006, 08:47 AM

I've sent numerous tickets on this issue. But no one is looking into this. What's with it?

Mahesh Slaria · 25-08-2006, 03:41 PM

Hi,
Admin access and URL provided by you is not working right now. Please email me admin access to your helpdesk at mahesh.slaria AT kayako.com and I will have a look.

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athanasiusrc Offline New Member Posts: 28 Join Date: Jun 2006	Constant duplicate messages - 12-08-2006, 08:24 PM Within the last week we have started receiving messages to our ticket queue over and over again every few minutes. It seems that the system is downloading the pop mail but not deleting or marking it read on the server. How do I get this to stop? We use the hosted version. Aquinas and More Catholic Goods

athanasiusrc Offline New Member Posts: 28 Join Date: Jun 2006	17-08-2006, 12:46 AM Hello?? This problem has turned into us receiving over 100 messages a day that are all duplicates and we have heard from a customer that they are receiving autoresponders about each duplicate of the message they sent. How do we get this to stop???? Aquinas and More Catholic Goods

hmalekib Offline New Member Posts: 15 Join Date: Aug 2006	17-08-2006, 02:23 AM I have the exact same problem. System keeps on issuing new ticket ID's to the same problem. Anyone have a solution?

athanasiusrc Offline New Member Posts: 28 Join Date: Jun 2006	17-08-2006, 08:52 PM Okay, I looked at previous tickets and can't find anything that applies. Each staff member has a different address than the mail queue and we don't have any kind of verification on like Earthlink's spam blocker. Aquinas and More Catholic Goods

athanasiusrc Offline New Member Posts: 28 Join Date: Jun 2006	18-08-2006, 08:10 PM hello? We have 209 new tickets in our customer service queue. Aquinas and More Catholic Goods

athanasiusrc Offline New Member Posts: 28 Join Date: Jun 2006	21-08-2006, 04:40 PM gave information last Saturday. Aquinas and More Catholic Goods

Overide Offline New Member Posts: 1 Join Date: Feb 2006	25-08-2006, 08:47 AM I've sent numerous tickets on this issue. But no one is looking into this. What's with it?

Mahesh Slaria Offline Member Posts: 182 Join Date: Jul 2006	25-08-2006, 03:41 PM Hi, Admin access and URL provided by you is not working right now. Please email me admin access to your helpdesk at mahesh.slaria AT kayako.com and I will have a look.