contents all in one line when set outgoing mail in HTML

cdboyz

Hello,

I just setup my Kayako eSupport, so far everything is working fine until i turn on the outgoing mail in HTML format.

Now all my replies are shown in 1 line when i reply the ticket. I have found a thread which have same problems as mine. (Outgoing HTML Emails Need Staff To Code HTML in Tickets?) .

Not sure whether i have configured it wrongly, or this is a bug that has not been solved since 3.04.10 (I hope it is not!

) Can someone in the forum guide me how to solve this issue? I'm using version 3.11.01.

Thank you.

craigbrass · 27-09-2007, 08:41 AM

I think it has been fixed since then but even so, I still recommend you upgrade as lots more bugs have been fixed since that version.

cdboyz · 27-09-2007, 11:44 AM

Quote:

Originally Posted by craigbrass

I think it has been fixed since then but even so, I still recommend you upgrade as lots more bugs have been fixed since that version.

I'm using version 3.11.01 now, which is the latest version.

craigbrass · 27-09-2007, 11:50 AM

Oh right. I misread. Try emailing Mahesh for the patch as instructed in the post you linked to. Maybe it was never committed to the CVS server.

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craigbrass Online Senior Member Posts: 5,544 Join Date: Jun 2005 Location: Cumbria, UK	27-09-2007, 08:41 AM I think it has been fixed since then but even so, I still recommend you upgrade as lots more bugs have been fixed since that version. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,544 Join Date: Jun 2005 Location: Cumbria, UK	27-09-2007, 11:50 AM Oh right. I misread. Try emailing Mahesh for the patch as instructed in the post you linked to. Maybe it was never committed to the CVS server. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger