Corrupted Attachments - Kayako

b_rahul · **Corrupted Attachments -** 23-07-2005, 06:51 PM

When a ticket has an attachment (binary) like PDF, it gets corrupted as the downloaded file attachment has been truncated, I tried the "files" option. I can
see the attachment file is correct size in files folder but on download it gets
truncated.

Is this bug being looked at ?

puzz1ed1 · 23-07-2005, 09:50 PM

it is a known bug, as reported in other topics

***Varun Shoor*** · 28-07-2005, 08:35 PM

This bug has been resolved in build 3.00.04

Regards,

Varun Shoor

lazlotlomax · 21-11-2005, 10:06 PM

I am having several problems with .wav files that are sent as attachments from my after hourse answering service. The fill attaches itself but once in the system I try to downlaod and open it and it is corrupted.

I am using the web based version so I am assuming that bug is not fixed yet.

williamf · **Corrupted Attachments too -** 22-11-2005, 03:57 PM

I just found out I'm having the same problem. I also have an answering service that forwards voicemails to the help desk in wav format and I can't open them at all. I'm using the 3.00.26 build from Nov. 8th.

williamf · **Problem fixed -** 23-11-2005, 03:50 PM

It seems this is a permissions problem. I opened up the directory security and my attachments are coming through just fine. I'm not sure what permissions are necessary for attachments to process successfully, but that seems to be the root of the problem.

lee.black · **voicemail -** 18-01-2007, 12:40 PM

wonder if anyone can help.

we have a answer service that has a pop3 access i have setup kayako to collect the messages via the pop3 which contain the wav file.

the problem is when kayako downloads the direct from the server the attachment is converted to a index file, the wav file has gone.

i tested by sending the same wav file from my server to my personal email and then forwarded it into the kayako support address, which works fine and the wave file can be opened and heard by our support team.

Does anyone know why kayako doesnt seem to like it when it downloads the file direct. aslo in the mail parser log i get the error

-- Mime Data Cleared due to Size Limit under Settings > Parser --

I have checked the size limit which is 5mb and the wav file is 54kb

***Varun Shoor*** · 18-01-2007, 07:10 PM

If you do a right click and 'Save Target As' (Mozilla) or 'Save File As' it works fine?

Regards,

Varun Shoor

lee.black · 22-01-2007, 03:25 PM

am afraid that doing a save as only allows to save a index.php file. no matter what i do to open the file windows media says cannot open. but i can open it in dreamweaver no problems

***Varun Shoor*** · 23-01-2007, 08:49 AM

This is odd, Does this happen on certain file types or every attachment?

Regards,

Varun Shoor

lee.black · 29-01-2007, 10:19 AM

this only happens with the .wav files that are sent to use from our answer machine service

supportskins · 29-01-2007, 12:58 PM

I think this is a known issue. It has already been reported at http://bugs.kayako.net/

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b_rahul Offline New Member Posts: 3 Join Date: Jul 2005	Corrupted Attachments - 23-07-2005, 06:51 PM When a ticket has an attachment (binary) like PDF, it gets corrupted as the downloaded file attachment has been truncated, I tried the "files" option. I can see the attachment file is correct size in files folder but on download it gets truncated. Is this bug being looked at ?

puzz1ed1 Offline New Member Posts: 2 Join Date: Dec 2004 Location: Thurrock, UK	23-07-2005, 09:50 PM it is a known bug, as reported in other topics Steve Westrop JigsawHosting

*Varun Shoor* Offline Chief Executive Officer Posts: 2,651 Join Date: May 2003	28-07-2005, 08:35 PM This bug has been resolved in build 3.00.04 Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

lazlotlomax Offline New Member Posts: 1 Join Date: Nov 2005	21-11-2005, 10:06 PM I am having several problems with .wav files that are sent as attachments from my after hourse answering service. The fill attaches itself but once in the system I try to downlaod and open it and it is corrupted. I am using the web based version so I am assuming that bug is not fixed yet.

williamf Offline New Member Posts: 3 Join Date: Nov 2005	Corrupted Attachments too - 22-11-2005, 03:57 PM I just found out I'm having the same problem. I also have an answering service that forwards voicemails to the help desk in wav format and I can't open them at all. I'm using the 3.00.26 build from Nov. 8th.

williamf Offline New Member Posts: 3 Join Date: Nov 2005	Problem fixed - 23-11-2005, 03:50 PM It seems this is a permissions problem. I opened up the directory security and my attachments are coming through just fine. I'm not sure what permissions are necessary for attachments to process successfully, but that seems to be the root of the problem.

lee.black Offline New Member Posts: 18 Join Date: Jan 2007	22-01-2007, 03:25 PM am afraid that doing a save as only allows to save a index.php file. no matter what i do to open the file windows media says cannot open. but i can open it in dreamweaver no problems

lee.black Offline New Member Posts: 18 Join Date: Jan 2007	29-01-2007, 10:19 AM this only happens with the .wav files that are sent to use from our answer machine service

supportskins Offline Senior Member Posts: 3,958 Join Date: Aug 2006 Location: Mumbai, India	29-01-2007, 12:58 PM I think this is a known issue. It has already been reported at http://bugs.kayako.net/ Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/